Veronica Scott
San Leandro,CA
Summary
Dependable worker with knowledge of customer service, and data entry. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrate ability to prioritize tasks and meet deadlines.
Overview
15
15
years of professional experience
Work History
Documentation Clerk/Export Specialist
PCC Structurals
San Leandro , CA
06.2024 - Current
- Attention to detail is required to ensure that documents are correctly typed, scanned, and properly filed and maintained.
- Scan and digitize a variety of documents and materials, including converting document types, and assigning file names and numbers.
- Ensure that all shipments comply with applicable government regulations.
- Prepare and process import and export documentation according to customs regulations, laws, and procedures.
- Maintain records of all shipments and transactions related to exports.
- Have understanding of and utilize the U.S Customs and border Protection ACE system to create exports.
Executive Assistant
Salavation Army
Oakland
11.2022 - Current
- Processed incoming mail and distribute it to relevant departments or individuals.
- Screened incoming telephone calls, routing them to the appropriate personnel.
- Prepared documents for meetings, including agendas, handouts, and other materials.
- Organized Zoom meetings.
- Operated office equipment, such as fax machines, copiers, and phone systems.
- Arranged repairs when the equipment malfunctioned.
- Prepared conference and event materials, such as flyers and invitations.
- Processed payments through a system called Finance Web.
- Filed paperwork and organize computer-based information.
- Manage executive calendars, scheduling meetings and appointments
- Excellent knowledge of Microsoft Word, Outlook, and Excel
- Support supervisor with Capital Campaign.
Inventory Specialist
Best Buy
, US
07.2019 - 11.2022
- Completed physical inventory counts each month
- Performed data entry and completed proper paperwork
- Recorded information, shortages and discrepancies to keep records current and accurate
- Monitored store pick up reports daily to ensure products were active
- Packaged and shipped orders through carriers( FedEx, USPS and UPS)
- Utilized a telzon to pick customer products in a efficient timeframe
- Assisted customers with carry outs and online orders
- Assisted with physical inventories as required during end-of-year audits
- Removed damaged or outdated inventory items from store shelves
- Utilized handheld scanner to identify items needed on sales floor and retrieve merchandise from inventory bins
- Managed daily operations of receiving, stocking, shipping and distribution processes
- Tracked deliveries and shipments and updated company system.
Back Office Lead
Best Buy
Emeryville
09.2016 - 07.2019
- Processed payroll
- Managed employees time exceptions
- Prepared employees weekly schedule
- Supervised and observed role playing amongst employees
- Assisted with new hire onboarding process
- Organized and instructed new hire orientation
- Scheduled and participated in regular meetings with staff to review progress in revenue
- Managed store expenses
- Monitored employee attendance records and took appropriate disciplinary action when needed
- Kept back office premises neat, clean and organized to meet company standards
- Documented functionality issues through out the store with assistance from the help desk.
Customer Service Specialist Head Cashier
Best Buy
Emeryville
11.2009 - 09.2016
- Managed multiple payment methods including cash, check, debit cards.
- Processed credit card payments, returns, and exchanges.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Provided excellent customer service by welcoming, addressing inquiries, and thanking customers.
- Maintained a high level of professionalism while interacting with customers.
- Worked flexible schedules and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Castlemont High School
06.2007
Skills
- Leadership skills
- Team work Skills
- Customer service skills
- Problem solving
- Communication
- Efficient
- Time Management
- Deadline oriented
- Document scanning
Timeline
Documentation Clerk/Export Specialist
PCC Structurals
06.2024 - Current
Executive Assistant
Salavation Army
11.2022 - Current
Inventory Specialist
Best Buy
07.2019 - 11.2022
Back Office Lead
Best Buy
09.2016 - 07.2019
Customer Service Specialist Head Cashier
Best Buy
11.2009 - 09.2016
High School Diploma -
Castlemont High School