Veronica Serrarno
Coachella,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Rental Coordinator
Quinn Rental Services
07.2022 - Current
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
- Maintained a high level of accuracy in billing procedures, effectively resolving discrepancies and preventing financial losses.
- Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Placed sales calls and handled sales for incoming customer calls.
Parts Coordinator
Eberhard Equipment
03.2020 - 07.2022
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Coordinated shipping logistics for both incoming supplies and outgoing customer orders, enhancing punctuality rates significantly.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
- Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
- Created detailed reports on inventory status and movement trends, informing management of potential areas for improvement or concern.
- Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
- Reduced order processing time through streamlining the parts ordering process.
- Reviewed historical sales data to forecast future demand accurately, ensuring optimal stock levels at all times.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Ordered parts for customers, repair shops and service department.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Office Administrative Assistant
Torrences Farm Implements
09.2000 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding accounts and payments.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
- Ordered parts for customers, repair shops, and service departments.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06.1996
Skills
- Multitasking proficiency
- Office Management
- Rental Transactions
- Reservations
Languages
Spanish
Native or Bilingual
Timeline
Rental Coordinator
Quinn Rental Services
07.2022 - Current
Parts Coordinator
Eberhard Equipment
03.2020 - 07.2022
Office Administrative Assistant
Torrences Farm Implements
09.2000 - 03.2020
High School Diploma -
Coachella Valley High School
Similar Profiles
Ashley JanneyAshley Janney
Office Manager at Quinn Consulting ServicesOffice Manager at Quinn Consulting Services
Ibrahim SolimanIbrahim Soliman
Quality Control at Quinn Consulting ServicesQuality Control at Quinn Consulting Services
DAVID B. QUINNDAVID B. QUINN
Owner at Quinn Home Improvements And Inspection ServicesOwner at Quinn Home Improvements And Inspection Services