Veronica Sevilla
Los Angeles
Summary
Results-oriented Chauffeur with strong conflict resolution skills and excellent knowledge of local roads. Outgoing professional versed in customer service, security and passenger assistance.
Overview
7
7
years of professional experience
Work History
Limousine Driver
Alto
Los Angeles, CA
11.2023 - Current
- Followed company policies regarding safe driving practices such as speed limits, seat belt use.
- Provided friendly customer service by engaging in polite conversation with passengers during trips if desired.
- Monitored road conditions during trips to detect potential hazards or delays along the way.
- Assisted customers with luggage loading and unloading when necessary.
- Adhered to traffic laws and regulations while driving passengers safely from one location to another.
- Responded promptly to customer inquiries regarding route information or changes in itinerary.
- Communicated effectively with dispatchers via two-way radio system regarding passenger pickup and drop offs and other job related information.
- Reported preventive maintenance tasks such as changing the oil and refilling fluid levels.
- Provided courteous door-to-door service for clients in a timely manner.
- Greeted customers upon arrival at their destination with professionalism and courtesy.
- Ensured vehicles were fueled before each shift began and reported any needed repairs or maintenance issues immediately.
- Assisted with daily vehicle cleaning tasks such as vacuuming carpets and wiping down surfaces.
- Inspected vehicle's safety features prior to each trip, checking tire pressure, oil levels, brakes, and other mechanical components.
- Maintained a clean, presentable limousine interior and exterior to ensure customer satisfaction.
- Transported high-value clients with professionalism and discretion.
Activity Director
Terraza of Cheviot Hills Assisted Living
Los Angeles, CA
06.2021 - 10.2023
- Provided education about healthy lifestyles through lectures and workshops.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Monitored the progress of participants in order to assess program effectiveness.
- Provided one-on-one support to those who required additional assistance.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Created monthly activity calendars with a variety of recreational options.
- Supervised volunteers and provided guidance when necessary.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Coordinated and drove transportation services for offsite activities when needed.
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Facilitated group discussions on topics such as current events, health issues, and hobbies.
- Lead weekly outings to local attractions such as parks and museums.
- Performed regular maintenance checks on equipment used during activities.
- Encouraged socialization among residents by organizing group games or outings.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Coordinated calendars, shifts and activity schedules with staff.
- Interacted with patients and families by addressing questions and concerns.
- Consulted with staff and other professionals to discuss activities.
Dietary Manager
Terraza of Cheviot Hills Assisted Living
Los Angeles, CA
08.2017 - 10.2023
- Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
- Provided nutrition education to patients, families, and staff members.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Coordinated menus for special events in accordance with health department standards.
- Inspected food delivery trucks for quality assurance purposes prior to unloading goods into storage areas.
- Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
- Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
- Provided training sessions for new employees on proper food handling techniques.
- Maintained records of patient diets including any special requirements or restrictions.
- Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Monitored patient progress and consulted with physicians regarding dietary modifications as necessary.
- Assisted in developing and implementing nutritional care plans for patients.
- Implemented a system for tracking patient preferences, allergies, intolerances.
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Coordinated food inventory and maintained costs within budget guidelines.
Education
Certificate - Early Childhood Education
East San Gabriel Valley Regional Occupational Program
West Covina, CA06-2008
High School Diploma -
Nogales High School
La Puente, CA06-2005
Skills
- Responsible
- Respectful
- Engaging
- Love to learn
- Pride in my work
- Bilingual English/Spanish
- Hands on
- Multi Tasker
- Friendly
- Money management
- POS system knowledgeable
Timeline
Limousine Driver
Alto
11.2023 - Current
Activity Director
Terraza of Cheviot Hills Assisted Living
06.2021 - 10.2023
Dietary Manager
Terraza of Cheviot Hills Assisted Living
08.2017 - 10.2023
Certificate - Early Childhood Education
East San Gabriel Valley Regional Occupational Program
High School Diploma -
Nogales High School
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