Veronica Shafer
Foxholm,ND
Summary
Dynamic professional with proven expertise in customer relationship management and decision-making, honed at Roger Ward Moving & Storage and Call of the Wild. Excelled in fostering teamwork, enhancing customer satisfaction, and driving quality control. Known for a positive attitude and effective verbal communication, adept at leading teams to meet ambitious goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Packer/Loader and Unloader
Roger Ward Moving & Storage
08.2024 - 02.2025
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
Manager
Call of the Wild
06.2020 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Gaylord High School
Gaylord, MISkills
- Decision-making
- Work prioritization
- Customer relationship management
- Active listening
- Good judgment
- Friendly, positive attitude
- Customer service
- Verbal communication
- Teamwork and collaboration
Timeline
Packer/Loader and Unloader
Roger Ward Moving & Storage
08.2024 - 02.2025
Manager
Call of the Wild
06.2020 - 07.2024
High School Diploma -
Gaylord High School
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