Veronica Shortall
Tallahassee,FL
Summary
Resourceful and Well-organized Unit Secretary actively pursuing an opportunity to add immediate value to the Prisma HealthCare team in a Secretary role. Aiming to utilize expertise in patient chart maintenance and appointment scheduling to facilitate superior patient care. Hardworking and detail-oriented with a proven history of successful team training and development.
Overview
21
21
years of professional experience
Work History
Unit Secretary
Tallahassee Memorial Hospital
Tallahassee, FL
10.2018 - Current
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Prepared documents for signature by physicians or other authorized personnel.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Managed the front desk area ensuring neatness at all times.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Monitored unit supply levels and notified management of ordering needs.
- Managed unit call reception and routed calls to correct department.
- Compiled physical and digital documents, charts and reports.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Environmental Services Housekeeper
Tallahassee Memorial Hospital
Tallahassee, FL
03.2013 - 10.2024
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Dusted furniture, pictures, window sills and other surfaces.
- Emptied trash receptacles and disposed of waste materials properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Serviced, cleaned and restocked restrooms.
Car Wash Attendant
Jeffery's Car Wash
Orange Park, FL
06.2003 - 11.2012
- Greeted customers and answered questions regarding services offered.
- Maintained a clean, organized, and safe work environment.
- Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
- Ensured all safety protocols were followed during the car wash process.
- Worked closely with team members to ensure efficient service delivery.
- Adhered to company policies and procedures relating to customer service standards.
- Checked cars after completion of the car wash process to ensure satisfaction of customers.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
Education
High School Diploma -
American Hohenfels High School
Hohenfels Germany06-2001
Skills
- Incoming Call Reception
- Telephone reception
- Patient chart maintenance
- Document Management
- Incoming Call Management
- Customer Service
- Training and coaching
- Patient reception
- Patient data confidentiality
- Patient database management
Languages
Spanish
Limited
References
References available upon request.
Timeline
Unit Secretary
Tallahassee Memorial Hospital
10.2018 - Current
Environmental Services Housekeeper
Tallahassee Memorial Hospital
03.2013 - 10.2024
Car Wash Attendant
Jeffery's Car Wash
06.2003 - 11.2012
High School Diploma -
American Hohenfels High School
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