Veronica Sigala
Lakewood,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Residents Program Assistant
Brookdale Senior Living
06.2022 - Current
- Working alongside the Activities Director assisting and engaging with residents such as driving residents to appointment, grocery stores, hair and nail appointments etc
- Assisting with organizing events, setting up decoration, creating flyers for each event
- Part of the job is making sure the new residents coming in have a welcome packet and an ambassador as well
- I also make sure we have new biographies for the new residents
- I also run errands for the community.
Dining Service Manager
Brookdale Senior Living
06.2019 - 06.2022
- Implemented safety protocols and procedures, resulting in a decrease in accidents and incidents within the dining area.
- Coordinated special events, such as themed dinners or enhancing the overall dining experience for residents
- Increased staff retention rates by providing ongoing training opportunities, mentoring, and fostering a positive work environment.
- Consistently met or exceeded health department regulations through diligent kitchen management practices and regular inspections.
- Analyzed customer feedback data to make informed decisions on menu changes and improvements to the overall dining experience.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Coordinated with other departments such as holiday event execution.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Server
Brookdale Senior Living
02.2018 - 01.2019
- Skilled at working independently and collaboratively in a team environment.
- Wait on residents, taking orders making sure they got their drinks and appetizers such as soup or salad and making sure everything is to their liking
- While in service I also made sure to bus as I’m serving so the residents don’t have too many plates on their table
- When the service is done, I clean up, such as bussing, taking trash out, sweeping and mopping, etc
- When all is done, I start getting ready for the next service like prepping salad dressing, condiments, getting coffee started and waters for the table
- If everything was done in the Front of the House, I would offer help in the back of the House to see what need to be done.
Store Manager
United Pacific My Goods Market
07.2016 - 12.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
MLCC
Mira Loma03.2005
Skills
- Beverage Preparation
- Table Setting
- Safe Food Handling
- Guest Engagement
- Table Bussing
- Food Delivery
- Food Running
- Supply Restocking
- Dining Area Maintenance
- Guest Seating
- Talent Recruitment
- Employee Training
- Store Merchandising
- Customer Service Management
- Payroll Management
- Supply Ordering
- Shift Scheduling
- Service Management
- Customer Service
- Leadership Trained
- Work Scheduling
- Food presentation
- Activity Planning
- Time Management
- Data Entry
- Office Management
- File Management
- Organization Skills
Timeline
Residents Program Assistant
Brookdale Senior Living
06.2022 - Current
Dining Service Manager
Brookdale Senior Living
06.2019 - 06.2022
Server
Brookdale Senior Living
02.2018 - 01.2019
Store Manager
United Pacific My Goods Market
07.2016 - 12.2017
High School Diploma -
MLCC
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