Veronica Silva

Supervision of employees who may work in cafeteria, production, Client meal service, try line, dish room. Assures food production, food service operations are occurring with accordance of established policies and procedures. Monitors the timelines and accuracy of menu selection, quality of food, as well as, sanitation and safety procedures in all areas within the Nutritional Services. Assist with employee performance evaluations, time and attendance.

Managed budget implementations, employee reviews, training, schedules.

provided exceptional customer service

Continuously evaluated business operations to effectively align workflows for optimal area coverage.

Oversaw balancing of cash register's, reconciled transactions and deposited establishments earnings to back.

prepared for and executed new menu implementation.

ran a fast and convenient drive-through for maximal efficiency

• Managed budget implementations, employee reviews, training, schedules.
• Maximized efficiency by coaching and mentoring personnel on management principles and company procedures.
• Actively participated in ongoing customer service programs to build sales and rapport in community.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Set clear expectations and created positive working environment for employees.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
• Orchestrated positive customer experiences by overseeing every area of Buffalo Wild Wings operations.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Prepared for and executed new menu implementations.
• Managed a team of 75 with the lowest turn over rate in the company.

• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.
• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
• Completed electronic filings, initiated billing statements and managed firm administrative matters.