Veronica Simmons
Fremont,United States
Summary
Thorough Operations Lead with 4 years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees.
Overview
5
5
years of professional experience
Work History
Operations Lead
Kohls Department Store
03.2022 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Oversaw problem resolution to address barriers to operational efficiency.
- Exercising good judgment and discernment when making decisions.
Manager
Kohls Department Store
12.2021 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Retail Sales Associate
Kohls Department Store
09.2019 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor of Science - Political Science
San Jose State University
San Jose, CA05.2025
Skills
- Motivational attitude
- Scheduling Coordination
- Workforce Management
- Operational Efficiency
- Communication Efficiency
Timeline
Operations Lead
Kohls Department Store
03.2022 - Current
Manager
Kohls Department Store
12.2021 - 02.2022
Retail Sales Associate
Kohls Department Store
09.2019 - 12.2021
Bachelor of Science - Political Science
San Jose State University
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