Veronica Singh
Ashland,PA
Summary
I am currently a personal shopper at Wal Mart. I worked there throughout my college career and still do. I graduated from Bloomsburg University in December of 2023 with a BA in English (Creative Writing) and a minor in Political Science. I am responsible, motivated, and ready to apply my four and a half years of education into the workplace. I am skilled in writing, editing, peer review, brainstorming, customer service, team collaboration, and much more. I also have a certificate to substitute teach and a little tarot card reading business. I enjoy writing poetry, doing photography, creating art, and listening to music in my free time.
Overview
3
3
years of professional experience
Work History
Personal Shopper/Sales Floor Associate
Wal-Mart
St. Clair, PA
08.2020 - Current
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Suggested comparable products to replace out-of-stock items.
- Assisted customers in selecting items that met their individual needs and preferences.
- Scanned items when pulling from shelves to update system stock information.
- Posed as models for advertising, artistic creation and display of goods.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Performed regular maintenance tasks such as dusting shelves, vacuuming carpets.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Provided fashion advice to customers based on current trends and personal style.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Greeted and assisted customers to foster positive experiences.
- Created effective visual merchandising strategies to attract customers and increase sales.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Replenished and arranged items to maintain appearance.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Recruited, hired and trained new hires to optimize profitability.
- Recognized security risks to properly handle situations.
- Processed payments for purchased items using cash registers or other payment systems.
- Identified customer needs by asking questions and advising on best solutions.
- Secured and stored items until customer pickup.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted customers and answered product or service questions.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Researched new products and brands to offer customers the most up-to-date selection.
- Responded promptly to customer inquiries via phone calls or emails.
- Asked store associates for help locating missing products.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Trained new team members using approved training materials and information.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Education
Bachelor of English (Creative Writing) - Creative Writing, Minor in Political Science
Bloomsburg University
Bloomsburg, PA12-2023
Skills
- Relationship Building
- Customer Service
- Planning and Organization
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Advertising and Marketing
- Sales Expertise
- Customer Relations
- Mobile Ordering Understanding
- Fashion Trends
- Merchandise Selection
- Delivery Management
- Physical Stamina
- Payment Processing
- Attention to Detail
- Online Order Processing
- Decision-Making
- Project Management
- Document Editing
- Creative Collaboration
- Idea Brainstorming
- Content Creation
- Content Development
- Social Media
- Creative Writing
- Proofreading
- Editing
- Research
- Fact-Checking
- Excellent Spelling Skills
- Trending Stories
- Organization and Time Management
- Problem-Solving
- Multitasking
- Communication
- Interpersonal Communication
- Conflict Resolution
- Analytical and Critical Thinking
- International Relations
- Public Speaking
- Verbal Communication
- Supervision and Leadership
- Recruiting
- Project Planning
- Performance Management
- Conflict Resolution Tactics
- Negotiation
- Workplace Diversity Cultivation
- Affirmative Action
- Recruitment Planning
- Contract Negotiation
- Policy Review
- Campaign Planning
Activities
- Tarot card reading business
- Volunteer at SPCA
- BBBS (Big Brother's Big Sister's)
- Dog and baby sitting
- Photography, design, and art
- Write poetry
- Substitute teaching
Timeline
Personal Shopper/Sales Floor Associate
Wal-Mart
08.2020 - Current
Bachelor of English (Creative Writing) - Creative Writing, Minor in Political Science
Bloomsburg University
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