VERONICA SIVILA
Miami,FL
Summary
To apply my bilingual communication, customer service, and management skills in a dynamic work environment. With extensive experience in customer acquisition, beauty services, and business development, I am committed to enhancing client satisfaction, increasing revenue, and contributing to the growth of the company.
Diligent with proven track record in managing departmental operations and enhancing team performance. Successfully led various initiatives, resulting in improved operational efficiency and employee satisfaction. Demonstrated leadership and strategic planning skills in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Department Manager
The Spot Barbershop
09.2024 - Current
- Created and currently manage a new department within The Spot Barbershop offering manicure services, hand massages, and foot massages to enhance revenue
- Conduct interviews, train new employees, and ensure their professional development
- Organize employee schedules using Monday.com and oversee the growth of the department
- Monitor and improve the performance of the department to increase overall revenue in the barbershop
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Client Acquisition Representative
The Spot Barbershop
09.2024 - 12.2024
- Conducted meetings with local businesses to establish partnerships and enhance client retention strategies
- Developed plans to improve customer retention and the quality of service across various barbershop locations
- Identified strengths and weaknesses of barbers in different shops to help increase clientele and revenue
- Created membership and discount programs for nearby businesses to offer their employees
- Collaborated with the management team to develop strategies to improve barbershop performance in locations with low revenue
- Facilitated resolution of issues to maintain customer loyalty.
Assistant Manager
Razzledazzle Barbershop
01.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated staff schedules, ensuring all shifts were covered
- Communicated with clients to ensure their satisfaction and address concerns
- Assisted with inventory management and ordering supplies
- Filled in for the General Manager as needed
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Beauty Services Assistant
Razzledazzle Barbershop
06.2021 - 08.2024
- Provided manicures, pedicures, and nail care using professional techniques
- Offered basic facials and massages focused on skin care and relaxation
- Assisted with basic hair dyeing services for men, ensuring a neat and professional finish
- Supported in management tasks and assisted with check printing and administrative duties
Pastry Assistant
Mayami
02.2022 - 06.2022
- Prepared a wide range of desserts, applying professional pastry techniques
- Maintained a clean and organized kitchen, following all hygiene standards
- Scaled out and mixed ingredients according to recipes and procedures.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
Freelance Translator
None Of The Above
05.2017 - 10.2021
- Translated technical manuals to ensure understanding by end users.
- Improved efficiency by reducing delivery time by 20% through the use of computer-assisted translation tools
- Supported cross-cultural communication, translating verbal and written exchanges effectively.
- Facilitated accurate communication by translating documents and conversations between English and Spanish.
Education
TSU - Idiomas, Mención Inglés
Instituto Universitario De Tecnología Superior De Oriente
Anzoategui, Venezuela01.2020
Skills
- Bilingual in English and Spanish
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Experience with QuickBooks
- Client acquisition
- Proficient in using Mondaycom
- Experience using ZoomInfo
- Knowledge in beauty services
- Knowledge in pastry preparation
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
Languages
English
Native or Bilingual
Timeline
Department Manager
The Spot Barbershop
09.2024 - Current
Client Acquisition Representative
The Spot Barbershop
09.2024 - 12.2024
Assistant Manager
Razzledazzle Barbershop
01.2023 - 08.2024
Pastry Assistant
Mayami
02.2022 - 06.2022
Beauty Services Assistant
Razzledazzle Barbershop
06.2021 - 08.2024
Freelance Translator
None Of The Above
05.2017 - 10.2021
TSU - Idiomas, Mención Inglés
Instituto Universitario De Tecnología Superior De Oriente
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