Veronica Skergan
Roswell,GA
Summary
I enjoy learning and putting every effort into being a highly productive and efficient asset in everything I do.
I have great work ethic and work well with others respecting and valuing everyone's position, hard work and perspective.
I am a great team player whether on the job, tennis courts or working with the local canine rescues to save dogs and puppies lives. I always go above and beyond with every commitment.
Overview
42
42
years of professional experience
Work History
Professional Production Suppoort
Accenture / AT&T
Alpharetta, Georgia
04.2000 - 12.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Documented root cause analysis findings after investigating incidents that occurred in a live environment.
- Evaluated third party tools and services used within the company's IT infrastructure.
- Collaborated with development teams on bug fixes and other improvements for existing applications deployed in the production environment.
- Data knowledge and Data analysis
- Sql Data for manual files & Data Sweeps
- Post Production Validation for deployments resolving Production bugs / tickets
- Work with other groups i.e. Development & Project Management to offer direction on fixes and also direction for new development to assure the customer is fairly represented in every step
Sales Position
Gateway Packaging Company
Export, PA
02.1992 - 12.1999
- I was on the road with Gateway Packaging
- Resolved customer complaints promptly and efficiently.
- Assisted customers in selecting appropriate products or services for their needs.
- Generated new business opportunities through cold calling campaigns.
- Provided personalized service to build relationships with customers.
- Educated customers about products and services offered by the company.
- Developed and implemented strategies to meet sales quotas.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Monitored inventory levels and placed orders as needed.
- Maintained accurate records of customer interactions and transactions.
- Advised customers on the latest product features and benefits.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Acquired new customers and identified unique needs to deliver relevant products.
- Greeted and assisted customers to foster positive experiences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Cosmetologist
Anthony's Beauty Salon
Greensburg, PA
09.1981 - 08.1991
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Educated clients on proper skin care techniques and products.
- Performed scalp treatments to improve hair health and texture.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Provided consultations to clients on beauty treatments, products and services.
- Managed appointments through scheduling software program.
- Engaged with customers by providing friendly conversation during services.
- Upsold various treatments or packages when appropriate.
- Performed haircuts, coloring, highlighting and styling techniques.
- Promoted additional services or products available in the salon.
- Assisted customers in selecting appropriate retail products for their needs.
- Ensured proper sanitation practices were followed at all times.
- Advised clients on how to maintain their new hairstyles at home.
- Developed a loyal client base through excellent customer service.
- Maintained accurate records of customer services provided.
- Created customized hair styles according to client's preferences and facial features.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
Education
Completed The Schooling - Cosmetology Education
Cosmetology School
Greensburg, PA11-1981
High School Diploma -
Greensburg Central Catholic HS
Greensburg, PA05-1980
Skills
- Attention to Detail
- Organization
- Collaboration
- Remote Office Availability
- Troubleshooting
- Active Listening
- Research
- Communication
- Customer Relations
- Written Communication
- Data Entry
Affiliations
- Dog rescue work - I have fostered dogs and puppies for the last 14yrs and have loved every minute. It can be work but with so much reward! Knowing that I'm contributing to saving these lives has made me a better person.
- Tennis - to network and meet friends when I first moved to Georgia, I decided to dust off my tennis skills from High School and join some teams. Tennis is still an important part of my recreation. I love the physical workout, fun competition and socializing with great people
- I love to tackle jobs around the house that I believe I am qualified to take on and get a good result. I enjoy DIY projects and the challenge
Timeline
Professional Production Suppoort
Accenture / AT&T
04.2000 - 12.2023
Sales Position
Gateway Packaging Company
02.1992 - 12.1999
Cosmetologist
Anthony's Beauty Salon
09.1981 - 08.1991
Completed The Schooling - Cosmetology Education
Cosmetology School
High School Diploma -
Greensburg Central Catholic HS
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