Veronica Smith
Casa Grande,AZ
Summary
Proven Project Coordinator with a track record of enhancing team productivity and client satisfaction at Paul Davis Restoration of Greater Phoenix. Skilled in project scheduling and customer service, adept at leading teams to deliver projects on time and within budget. Increased client loyalty through exceptional problem-solving and relationship-building abilities.
Overview
15
15
years of professional experience
Work History
Project Coordinator
Paul Davis Restoration of Greater Phoenix
02.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Maintenance Manager
360 Community Management
05.2022 - 02.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Office Manager
Gryphon Construction
08.2018 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Same type of work, just giving ideas of different experience.
05.2013 - 08.2018
There are a few jobs in AZ that are basically the same type of work. I wanted to show all aspects of work I have experience in.
Customer Service Representative
Hogue Inc
03.2009 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Certificate - Medical Billing
Laurus Business College
Atascadero, CA07.2007
Associate of Arts - Administration of Justice
Cuesta College
San Luis Obispo, CA05.1992
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Documentation Management
- Decision-Making
- Flexible and Adaptable
- Attention to Detail
- Project Scheduling
- Customer Service
- Team Leadership
- Task Delegation
- Relationship Building
- Conflict Resolution
Timeline
Project Coordinator
Paul Davis Restoration of Greater Phoenix
02.2023 - Current
Maintenance Manager
360 Community Management
05.2022 - 02.2023
Office Manager
Gryphon Construction
08.2018 - 05.2022
Same type of work, just giving ideas of different experience.
05.2013 - 08.2018
Customer Service Representative
Hogue Inc
03.2009 - 05.2013
Certificate - Medical Billing
Laurus Business College
Associate of Arts - Administration of Justice
Cuesta College
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