Veronica Smith
Mount Vernon,IL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at every position held, by excelling in customer service and cash handling. Leveraged expertise in POS systems and conflict resolution, significantly boosting sales performance. Showcases strong work ethic, professionalism, and the ability to manage high-volume transactions efficiently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Cashier
Big Lots Stores, Inc.
09.2022 - 03.2024
- Developed rapport and fostered brand loyalty by offering personalized service.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bank Teller
First Mid Bank and Trust
08.2019 - 12.2021
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Sales Associate
Gordmans Department Store
11.2018 - 08.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Jewelry Sales Associate
JCPenney Department Store
10.2017 - 04.2018
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Pharmacy Technician
Kroger's Pharmacy
04.2017 - 10.2017
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Walgreens
01.2016 - 09.2017
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Resolved third-party billing, computer system and customer service issues.
Cellular Sales Associate
Verizon Retailer
12.2012 - 08.2015
- Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
- Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
- Contributed to store''s positive reputation by delivering exceptional service experiences that exceeded customer expectations consistently.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Education
Pharmacy Technician Degree - Pharmacology
Rasmussen University
Ocala, FL06-2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Written and verbal communication
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Conflict Resolution
- POS Systems
- ID Verification
- Sales expertise
Timeline
Cashier
Big Lots Stores, Inc.
09.2022 - 03.2024
Bank Teller
First Mid Bank and Trust
08.2019 - 12.2021
Sales Associate
Gordmans Department Store
11.2018 - 08.2019
Jewelry Sales Associate
JCPenney Department Store
10.2017 - 04.2018
Pharmacy Technician
Kroger's Pharmacy
04.2017 - 10.2017
Pharmacy Technician
Walgreens
01.2016 - 09.2017
Cellular Sales Associate
Verizon Retailer
12.2012 - 08.2015
Pharmacy Technician Degree - Pharmacology
Rasmussen University
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