Veronica Soto

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Entered time and attendance logs in preparation for payroll.

As a sower I was responsible for checking the fabric and the parts were in a perfect quality

• Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
• Documented daily production data and submitted accurate time logs to keep management up-to-date.
• Verified production orders prior to starting set-up.
• Placed finished products on skids and wrapped and transported to warehouse with forklift.

Customer service my job was to help customers with their financial needs taking applications,making collections calls,File taxes on tax season Also helped customers who didn't speak English translate to better understand the process of the loan or Tax.

• Established accounts for new customers and updated existing accounts with current demographic and order information.
• Resolved problems by performing both routine and complex account updates.
• Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
• Tracked customer desires and dislikes in order to help management understand needs and update offerings.
• Reviewed financial status and evaluated discrepancies by assessing account information and activities.
• Scheduled appointments and entered customer orders into system.
• Established and enforced sales goals to boost team success.
• Promoted target products during special promotions through cold and warm calling.

As a assistant manager I was responsible for taking orders check customers out make sure they were good taking care of,cash out at the end of the day.

• Delegated daily tasks to team members to optimize group productivity.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Worked closely with customers to understand needs and resolve diverse issues.