Veronica Soto-Ortiz
Pueblo,CO
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
8
8
years of professional experience
Work History
Eligibility Technician
Deparment Of Human Services
Rifle, CO
04.2024 - Current
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Conducted interviews with clients to collect information and verify accuracy of data on applications.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Explained reasons behind application denials and recommended further action.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Cabinet Sales Specialist
Lowes Home Improvment
Glenwood Springs, CO
09.2021 - 12.2023
- Maintained accurate records of customer orders and inventory levels.
- Provided detailed product information to customers regarding features, specifications, warranties, and installation instructions.
- Conducted regular follow-ups with clients to ensure satisfaction with purchased products.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Scheduled and attended weekly appointments with clients.
Team Leader Manager
Walmart
Rifle, CO
07.2016 - 08.2021
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Fernando Suria Chaves
Barceloneta, Puerto Rico05-2015
Skills
- Medicaid knowledge
- Confidentiality
- Effective communication skills
- Regulation compliance
- Microsoft Office
- Interviewing techniques
- Data entry abilities
- Documentation And Reporting
- Custom cabinet design expertise
- Organization
Languages
Spanish
Professional
English
Professional
Timeline
Eligibility Technician
Deparment Of Human Services
04.2024 - Current
Cabinet Sales Specialist
Lowes Home Improvment
09.2021 - 12.2023
Team Leader Manager
Walmart
07.2016 - 08.2021
High School Diploma -
Fernando Suria Chaves
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