Veronica Staley
Cincinnati,OH
Summary
Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 40 years of billing-related experience. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues. Accounting Clerk adept at collaborating with cross-functional departments and personnel. Familiar with GAAP standards and A/P software. Accounts Payable Clerk committed to accurate payment tracking across all company departments. Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 40 years of billing-related experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AR Customer Dispute Executive
The Hillman Group Inc.
02.2023 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Conducted investigations of customer accounts and payment histories.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Created daily and weekly cash reports for accounting management.
- Worked with legal resources and recovery teams to manage default issues.
- Documented interactions in computer database and updated information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Reviewed expense reports for accuracy and proper expense disclosure.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Generated and mailed updated statements monthly and processed demand letters.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Reconciliation Specialis II
First Financial Bank
08.2022 - 02.2023
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Maintained integrity of general ledger and chart of accounts.
- Collected and reported monthly expense variances and explanations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Diminished outstanding debts by analyzing accounts for issues.
- Developed financial models to assess and analyze financial performance of clients.
Account Billing/Claims Specialist
Servpro Of Northwest /Northeast
04.2016 - 08.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Developed and maintained billing procedures to make timely payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Reconciled accounts receivable to general ledger.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Created improved filing system to maintain secure client data.
Accounts Assistant II
Guardian Savings Bank
01.2012 - 04.2016
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Communicated regularly with customers regarding account questions and issues.
- Organized data into multiple spreadsheets to streamline data.
- Used accounting software to prepare weekly and monthly financial reports.
Skills
- Performance Strategies
- Microsoft Excel
- Superior Attention to Detail
- Managing Defaults
- Proficiency in SAP
- Billing Understanding
- Past Due Balance Management
- General Ledger Accounting Aptitude
- Account Reconciliation
- Collection Calls
- Payment Acceptance
- Credit Application Review
- Payment Discrepancy Research
- Fixed Assets Reporting Familiarity
- Loan Processing
- Collections Oversight
- Adobe Software
- Intuit QuickBooks
- Recordkeeping Requirements
- Great Plains Knowledge
- Report Preparation
- PeopleSoft Expertise
- Batch Balances and Reports
- Accounting Operations Management
- Policy Enforcement
- Accounts Payable Specialist
- Performance Tracking
- Financial Transactions
- Advanced Computer Skills
- Reporting Analytics
- Monitoring Standards
- Quarterly Reviews
- Knowledge of Sage
- ERP (Enterprise Resource Planning) Software
- Word Processing
- Typing and 10-Key Entry
- Bank Security Expertise
- Remote Video Conferencing
- Spreadsheet Tracking
- Financial Reporting and Analysis
- Credit Approval and Denial
- Excellent Team Leadership
- Commercial Lines of Credit
- CRM Tracking
Certification
notary commission
Notary signing commission
Timeline
AR Customer Dispute Executive
The Hillman Group Inc.
02.2023 - Current
Reconciliation Specialis II
First Financial Bank
08.2022 - 02.2023
Account Billing/Claims Specialist
Servpro Of Northwest /Northeast
04.2016 - 08.2022
Accounts Assistant II
Guardian Savings Bank
01.2012 - 04.2016
notary commission
Notary signing commission
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