Veronica Staley

.

• Recognized emergency situations and implemented appropriate procedures.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Improved patient outlook and daily living through compassionate care.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Provided patients and families with emotional support and instruction.
• Delivered high level of assistance with cooking, meal preparation and shopping.
• Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
• Maintained records of patient care, progress or problems to report and discuss observations.
• Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
• Helped client with medication self-administration.
• Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
• Collaborated closely with families to provide support and guidance.
• Kept up-to-date knowledge on current trends in home health care practices.
• Accompanied clients to doctors' offices or on other trips outside home.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
• Followed care plan and directions to administer medications.
• Conducted regular assessments to identify any changes in the client's condition or needs.
• Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
• Assisted with client personal care needs to foster independence and well-being.
• Helped clients with personal needs from exercise to bathing and personal grooming.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
• Encouraged social interaction among clients to maintain positive mental health.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
• Assisted clients with proper exercises and rehabilitation.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Assisted patients with personal care to alleviate burden on family members.
• Managed patient transportation and appointment scheduling.
• Checked patients' pulse, temperature and respiration.
• Monitored vital signs such as blood pressure and temperature.
• Planned, prepared or served meals to patients according to prescribed diets.
• Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Assisted clients with bathing, dressing and incontinence care.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
• Administered medications in accordance with physician instructions.
• Documented patient status and reported changes in care needs.
• Provided companionship through conversation and recreational activities.
• Responded promptly to emergency situations involving clients.
• Educated patients and families on health care needs, conditions, and options.
• Planned optimal meals based on established nutritional plans.
• Maintained accurate records of patient care services provided.
• Monitored medications for patients with various conditions and kept watchful eye for side effects.
• Assessed home environment for potential safety hazards or risks to the client's well-being.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Documented care provided and submitted notes to supervisor.

• Researched accounts and completed due diligence to resolve collection problems.
• Conducted investigations of customer accounts and payment histories.
• Reviewed, researched and corrected discrepancies and customer concerns.
• Created daily and weekly cash reports for accounting management.
• Worked with legal resources and recovery teams to manage default issues.
• Documented interactions in computer database and updated information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Successfully implemented new technologies and process automations to encourage continuous improvement.
• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
• Reviewed expense reports for accuracy and proper expense disclosure.
• Reconciled vendor statements and handled payment complaints or discrepancies.
• Generated and mailed updated statements monthly and processed demand letters.
• Set up and updated customer accounts and CRM with interactions, payments and personal information.
• Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
• Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
• Balanced monthly general ledger accounts to accurately record cost and month end accruals.
• Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
• Filed and addressed employee complaints in accordance with company policies and government regulations.
• Facilitated successful internal and external audits through sound and thorough documentation.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Contacted clients with past-due payments and actively monitored payments due from clients.
• Provided support to upper management with special projects related to finance or accounting processes.
• Managed vendor relationships by ensuring timely payments and resolving disputes.
• Answered questions from customers regarding their billing or payment status.
• Worked closely with auditors during year-end audits to provide necessary documentation.
• Supported the finance team with ad-hoc projects and financial analysis as required.
• Assisted in the development and maintenance of financial databases and software systems.
• Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
• Matched orders with invoices and recorded required information.
• Implemented program to create daily spreadsheets and streamline financial reporting.
• Performed financial calculations for amounts due, interest charges and balances.

• Prepared working papers, reports and supporting documentation for audit findings.
• Provided journal entries and performed accounting on accrual basis.
• Maintained integrity of general ledger and chart of accounts.
• Collected and reported monthly expense variances and explanations.
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Tracked funds, prepared deposits and reconciled accounts.
• Trained new employees on accounting principles and company procedures.
• Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
• Diminished outstanding debts by analyzing accounts for issues.
• Developed financial models to assess and analyze financial performance of clients.

• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Provided excellent customer service, developing and maintaining client relationships.
• Monitored customer accounts to identify and rectify billing issues.
• Worked with multiple departments to check proper billing information.
• Processed and verified invoices to secure accuracy of billing information.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Developed and maintained billing procedures to make timely payments.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Reviewed and reconciled customer accounts to manage accuracy of payments.
• Prepared and submitted monthly billing reports to management for financial overview.
• Responded to customer concerns and questions on daily basis.
• Audited and corrected billing and posting documents for accuracy.
• Handled account payments and provided information regarding outstanding balances.
• Monitored outstanding invoices and performed collections duties.
• Maintained accurate records of customer payments.
• Utilized various software programs to process customer payments.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Reconciled accounts receivable to general ledger.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Created improved filing system to maintain secure client data.

• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Communicated regularly with customers regarding account questions and issues.
• Organized data into multiple spreadsheets to streamline data.
• Used accounting software to prepare weekly and monthly financial reports.