Overview
Work History
Education
Technical Trainings
References
Timeline
Generic

Veronica Stan

Greenwich,CT

Overview

33
33
years of professional experience

Work History

General Manager

Warren Tricomi Salons
06.2018 - Current
  • Maintain continual verbal and written communication with all five locations while managing 400+ employees
  • Regularly conducted Human Resources training with managers to abide by company and industry-wide protocols
  • Oversee the entire inventory process for all locations, encompassing: purchase orders, receivables, internal transfers, and new product research
  • Generate weekly reports of service and retail sales as well as budget generation based upon both short and long term strategic goals
  • Leading front desk training geared towards ensuring strong customer service, effective appointment bookings, new software implementation, and upselling strategies for services, packages, as well as retail
  • Established a dynamic marketing plan for existing and prospective clients
  • Manage the company calendar of events, classes, as well as trunk shows and the schedules for all five locations for front desk staff, assistants, as well as support staff
  • Actively reach out to different organizations to discuss potential joint-business ventures
  • Oversee the talent acquisition process for all locations.
  • While at the Salon I created a program that ensured the client's positive experience from the moment they booked an appointment to when they arrived in the Salon. Trained staff on how to make the client's experience delightful to the point of returning more often and referring the Salon to their families and friends. I created a points program to reward clients for their visits and purchases.

Founder/CEO

Serenity Health and Wellness Center
02.2000 - 06.2018
  • Founded and operated Serenity - overseeing all aspects of the business
  • Calculated and processed payroll on a bi-weekly basis
  • Handled the inventory process from purchase orders to new product research
  • Focused on the research and development of new services to incorporate cutting edge treatments
  • Created and maintained the company website, later conducting targeted marketing campaigns via social media outlets as well
  • Worked with local organizations and sponsored community events.

General Manager

Greenhouse Spa / Spa Thira
03.1996 - 12.1999
  • Oversaw six locations
  • Processed bi-weekly payroll manually for 100 employees
  • Physical inventory done monthly, as well as processed and placed orders
  • Created weekly reports and budgets
  • Conducted regular service quality checks across all locations, liaising with clients as well as employees
  • Led front desk training consisting of strategic bookings as well as upselling services and gift certificates.

Aesthetician

Noelle Spa
01.1991 - 03.1996
  • Performed facial and waxing services.

Education

Hairdresser / Aesthetician License -

Beauty School
01.1990

Aesthetician License -

Beauty School
01.1988

Technical Trainings

  • Hydra Facial
  • Intraceutical Facial
  • Microdermabrasion Facial
  • Microneedling Treatment

References

References provided upon request

Timeline

General Manager

Warren Tricomi Salons
06.2018 - Current

Founder/CEO

Serenity Health and Wellness Center
02.2000 - 06.2018

General Manager

Greenhouse Spa / Spa Thira
03.1996 - 12.1999

Aesthetician

Noelle Spa
01.1991 - 03.1996

Hairdresser / Aesthetician License -

Beauty School

Aesthetician License -

Beauty School

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Veronica Stan