Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Steele

Centralia,WA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Little Caesars. Excelled in staff training and operations management, significantly improving service efficiency. Skilled in POS system operation and adept at fostering a culture of high-quality customer service. Demonstrates exceptional problem-solving and supervisory skills, ensuring operational excellence. Highly proactive manager with 2 years of experience in team leadership in the food service industry. Background includes sales, management and customer service in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Fast Food Manager

Little Caesars
12.2022 - Current
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Sales Associate

D.B. Cooper Appliances
04.2019 - 12.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Centralia College
Centralia, WA
07.2024

Skills

  • Health and Safety Regulations
  • Operations Management
  • Staff Training and Development
  • Point of Sale (POS) system operation
  • Adaptable
  • Staff Management
  • Passion for customer satisfaction
  • Supervisory skills

Timeline

Fast Food Manager

Little Caesars
12.2022 - Current

Sales Associate

D.B. Cooper Appliances
04.2019 - 12.2022

High School Diploma -

Centralia College

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Veronica Steele