Veronica Stephens
Mobile,AL
Summary
Analytical problem-solver with strong communication skills. Demonstrated ability to efficiently manage multiple priorities with a positive attitude. Seeking a full-time position as a Claims Representative to utilize organizational skills and dependability in providing exceptional client service.
Overview
19
19
years of professional experience
Work History
Financial Support Worker I
State of Alabama (DHR Food Assistance)
12.2022 - Current
- Maintain a high level of confidentiality in all applicant cases, following strict guidelines and recommendations
- Use coordination and planning skills to achieve results according to schedule
- Interview applicants and recipients (clients) to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance
- Learning numerous state and federal program regulations and specific county practices through intensive training prior to full case assignment and ongoing training thereafter.
- Facilitated positive relationships with clients by providing prompt, accurate responses to inquiries regarding billing issues or account status.
- Reduced errors in financial documents by implementing robust review procedures and checklists.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Conducted detailed investigations into suspicious claims, reducing instances of fraud.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Achieved high levels of accuracy in claim assessment, minimizing company's exposure to risk.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Administrative Secretary
Franklin Primary Health Center
08.2014 - 07.2018
- Delivered top-notch administrative support to office staff of over 100 employees, promoting excellence in office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Received and routed business correspondence to correct departments and staff members
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Coached new employees on administrative procedures, company policies and performance standards
- Created detailed expense reports and requests for capital expenditures
- Created PowerPoint presentations for business development purposes
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
Office Coordinator
Motorola Mobility - Engineering Firm - Fortune 100 Company
11.2005 - 11.2011
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Trained new employees on administrative procedures, company policies and performance standards
- Routed correspondence to facilitate timely communication between team members, customers and vendors
- Reconciled account files and produced monthly reports to keep Director informed about office operations
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees
- Organized international and domestic travel arrangements for up to 100 staff members, including all transportation and hotel stays
- Monitored vendor accounts and product updates to verify competitive pricing
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Education
Bachelor of Arts - History/Supporting Areas Social Sciences
University of Mobile
Mobile, AL05.2004
Skills
- Claims Processing
- Claims Investigation
- Microsoft Office
- Records Management
- Data Entry Software
- Policy understanding
- Claim Amount Calculations
- Problem-solving abilities
- Active Listening
- Multitasking Abilities
- Organizing and Prioritizing Work
- Excellent Communication
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Multitasking
- Decision-Making
- Reliability
Timeline
Financial Support Worker I
State of Alabama (DHR Food Assistance)
12.2022 - Current
Administrative Secretary
Franklin Primary Health Center
08.2014 - 07.2018
Office Coordinator
Motorola Mobility - Engineering Firm - Fortune 100 Company
11.2005 - 11.2011
Bachelor of Arts - History/Supporting Areas Social Sciences
University of Mobile
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