VERONICA STEWART
Mahwah,NJ
Summary
A detail-oriented professional with over 20 years of experience in various industries with a B.A in Business Administration. Adept at collaborating with multiple teams to provide exceptional customer service. Demonstrates leadership and responsibility in multifaceted roles and work environments. Ensures clients’ needs are met with utmost diligence and care. Possesses excellent project management skills with a keen ability to manage multiple tasks and clients at any given time. Thrives in a fast-paced environment, demonstrating the organization required to meet demanding targets and deadlines while maintaining the highest standards.
Overview
21
21
years of professional experience
Work History
Sales Coordinator
Hertz Furniture – The School Furniture Experts
01.2019 - Current
- Handle multiple large-scale projects from start to finish at any given time, which required cross-functional collaboration with various teams
- Ensure seamless operations of all project aspects, including quoting projects, calculating freight costs, and coordinating furniture delivery and installation
- Ensure customer satisfaction by building strong relationships by understanding their needs and problem solving as needed
- Provide efficient and practical resolutions to any customer problems in a timely and professional manner
- Build relationships with the client team to understand requirements and business objectives quickly
- Advise client stakeholders at their request on key resource changes to jumpstart project pace and ensure timely completion
- Prepare Excel spreadsheets, reports, and PowerPoint decks for 130+ meetings between interdisciplinary team members.
Account Executive
Servpro
01.2014 - 01.2019
- Adhered to definitive administrative protocols to ensure accurate, efficient, and consistent performance of duties and responsibilities
- Responded to daily inquiries in a timely manner, noting and logging details and deadlines
- Routinely collaborated with multiple insurance companies to verify accurate insurance data and to receive authorization for appropriate billing codes
- Maintained front-desk presence, courteously greeting vendors/visitors while responding to diverse requests for information, requiring patience, attentiveness, and clear communication
- Performed administrative duties, including screening and routing high volumes of mail and email to intended recipients, organizing client/vendor files, and creating spreadsheets
- Maintained organizational chart to consistently reflect the up-to-date status and managed calendar appointments/schedules for the company’s senior director.
Property and Casualty Agent/Account Executive
Insurance Center of North Jersey
01.2013 - 01.2014
- Managed more than 300 dentist client accounts as a licensed Property & Casualty agent
- Routinely quoted and bound professional liability, office package, workers compensation, and employment practices, liability insurance policies
- Created effective marketing strategies and tools to promote products/services to current and prospective clients leading to a 12% increase in customer inquiries
- Controlled and coordinated the implementation process of new business and renewals, including renewal meetings, onboarding, and delivery of administrative resource materials.
Malpractice Specialist
Proviser Financial
01.2011 - 01.2013
- Maintained all dentist client accounts, researching and preparing customized comprehensive liability insurance packages to protect against civil litigation and malpractice suits
- Clarified insurance policy coverage and premium options for clients based on their requirements/objectives, professionally presented account proposals
- Developed and maintained congenial client relationships, facilitating satisfaction and trust, resulting in a 90% policyholder retention rate during the annual policy renewal period
- Maintained client accounts, including processing applications, corrections, endorsements, cancellations, and insurance sales/renewals, requiring accuracy and attention to detail.
Funding Analyst
Long Beach Acceptance Corporation
01.2006 - 01.2010
- Worked extensively with the credit department when determining auto loan terms, ensuring clients’ qualifications adhered to bank policies, and reviewing contractual agreements before funding
- Used proficient interpersonal skills to establish and maintain collaborative business partnerships with the Finance departments of several dealerships
- Assisted in the preparation of other management reports and special projects
- Ensured compliance with applicable federal, state, and local laws and regulations.
Account Executive/CO-OP Coordinator
Kerwin Communications
01.2004 - 01.2006
- Coordinated production of client ad campaigns, interacting extensively with clients, managing budget and expense accounts, researching information needs, and resolving problem issues
- Liaised with in-house departments to monitor completion of various components for each campaign, maintaining a tracking system, and managed project files and copy approvals.
Education
Bachelors in Business Administration - Marketing
Ramapo College of New Jersey
Mahwah, NJ05.2004
Skills
Real Estate License
New Jersey
Timeline
Sales Coordinator
Hertz Furniture – The School Furniture Experts
01.2019 - Current
Account Executive
Servpro
01.2014 - 01.2019
Property and Casualty Agent/Account Executive
Insurance Center of North Jersey
01.2013 - 01.2014
Malpractice Specialist
Proviser Financial
01.2011 - 01.2013
Funding Analyst
Long Beach Acceptance Corporation
01.2006 - 01.2010
Account Executive/CO-OP Coordinator
Kerwin Communications
01.2004 - 01.2006
Bachelors in Business Administration - Marketing
Ramapo College of New Jersey
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