Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Volunteer

Veronica Story

Mount Pleasant,MI

Summary

Adept Certified Pharmacy Technician with a proven track record at Meijer Pharmacy, I excel in streamlining pharmacy operations and enhancing patient care through meticulous medication dispensing and effective team collaboration. Leveraging skills in insurance billing and problem-solving, I've significantly contributed to workflow optimization and patient satisfaction. My commitment to continuous professional development and pharmaceutical care stands out, ensuring optimal outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Meijer Pharmacy
11.2011 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume Retail pharmacy environment.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

Associate of Science - Health Information Systems

Montcalm Community College
Sidney, MI

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Team Collaboration
  • Pharmaceutical Calculations
  • Workflow Optimization
  • Pharmacist support
  • Drug Classification Knowledge
  • Staff Development
  • Medicare and Medicaid process
  • Certified Pharmacy Technician (CPhT)
  • Interpreting and Processing Medication Orders

Accomplishments

  • Earned an associates degree in pharmacy technology.
  • Processed and filled over 600 prescriptions per day.
  • Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
  • Documented and resolved Insurance claims which led to low or no copay.
  • Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
  • Reduced prescribing errors by reaching out to prescribers to verify medication orders.

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
  • HIPAA Compliance Certification – Various Accredited Providers.
  • CPR/AED Certification
  • Michigan Driver's License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified Pharmacy Technician

Meijer Pharmacy
11.2011 - Current

Associate of Science - Health Information Systems

Montcalm Community College

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Veronica Story