Veronica Stout
Pflugerville,TX
Summary
Self-motivated and astute Administrative Manager with 10 years of experience handling daily organization operations through staff management, expenditure allocation and reporting, human resource administration and accurate representation of organizations to partners and other stakeholders. Excel in organization, time management and reporting. Received the employee of the month and president's club awards for consistently excellent performance achieving set goals and facilitating smooth flow of organization activities.
Results-driven professional with extensive experience in admissions management and strategic approach to enrollment growth. Effective in implementing admission policies that streamline processes and enhance applicant experience. Known for fostering collaborative team environments and delivering consistent results through adaptability and strong interpersonal skills.
Overview
15
15
years of professional experience
Work History
Director of Admissions
CyberTex Institute of Technology
01.2024 - Current
- As the director of admissions I oversee and train my team to perform high work volume
- I oversee team kpis, sops
- I am in charge of keeping my department in compliance with our accreditor's
- I am also the acting HR for our department
- I screen, hire, and in an unfortunate case terminate
- I plan all of our out reach and community connections to extend our reach for enrollments
- Planning all events and tours as well
- I also am calling, texting and emailing them leads and booking tours
- Once I make contact I qualify them and have them come in to tour
- I make 50-100 calls and contact
- I have increased enrollments 75% since taking over the department
Digital Sales Consultant Associate
Realtor.com
01.2022 - 10.2023
- Review current company policy and procedures against dynamic industry trends regularly, formulating and implementing new processes to improve efficiency and effectiveness
- Generate 140 outbound calls per day utilizing company call dialer platform and telephone etiquette to respond to questions accurately and secure new business sales amounting to $60-100k monthly
- Partner with real estate professionals, conducting extensive needs analysis to match prospects with products that meet requirements, enhancing customer experiences
- Manage the company website and digital communication, creating customer & department-useful content like newsletters, to provide up-to-date communication on new products & services
Customer Success Representative
Realtor.com
08.2021 - 01.2022
- Received calls from 45 customers daily, understanding needs to provide accurate solutions
- Trained 38 new staff, coaching, motivating and mentoring personnel to assure adherence to the customer service policy and applicable laws and regulations
- Acted as a liaison between organization and key decision makers, communicating the company business value propositions accurately to enhance a smooth flow of information and accelerate achievement of set goals
Scorekeeper
The Pond Hockey Club
02.2017 - 12.2021
- Generated and updated game schedules, monitoring the scorebook for 120 games per season to steer accountability and consistency
- Coordinated staff activities throughout the scheduled games diligently, ensuring a smooth flow of processes and successful events
- Handled $5,000 of the monthly budget, determining requirements, procuring and allocating resources effectively to save costs while improving services
Director of Revision and Liquidations
Renew Logic
10.2018 - 03.2020
- Conceptualized and implemented new financial reporting and monitoring systems to improve efficiency and performance
- Streamlined workflow and reporting processes by reducing time to process financial data by 30 hours per month, building a highly profitable department
- Conducted daily and monthly accounting using QuickBooks and Google Sheets, generating accurate representations of financial activities
Hockey Director
Austin Sports Arena
09.2015 - 12.2017
- Undertook recruitment and termination procedures by interviewing, recruiting, training and firing staff to ensure availability of the best talent for organizational performance
- Attended to players and staff conflicts promptly, handling arising problems independently and escalating issues beyond personal control to guarantee solutions
- Maintained organization equipment and inventory by replacing, cleaning, repairing and operating with diligence to ensure a safe and conducive work environment
Legal Assistant
Springman, Braden, Wilson Law Firm
02.2013 - 12.2013
- Administered the company accounting by collecting, tracking, and correcting the organization's finances to assure accurate financial records
- Filed all documents correctly, including confidential records, guaranteeing adherence to set policies and applicable laws
- Developed an extensive knowledge of company's major products and services, increasing knowledge retention among new employees
Office Manager
Medinfo
01.2010 - 12.2013
- Instituted the management of human resource benefits and requirements, handling payroll, contracts, leaves, promotions, salary actions, and vacations to maintain well detailed records of activities
- Reviewed and approved all expenditures, allocating and monitoring resources accurately to create detailed monthly expenditure reports and facilitate cost-saving implementations
- Prepared the annual administrative budget, tracking current expenditures, analyzing historical data against future requirements to generate an accurate representation of future expenditures and revenue
- Executed performance appraisals creation for all staff, utilizing registered achievements, productivity and expectations fulfilled to provide insightful recommendations for effective decision-making efforts
Education
Bachelor of Science - Business
Southern New Hampshire University
12.2023
High school diploma -
Front range community college
Skills
- Excellent Customer Service
- Time management
- Office Management
- Microsoft Office Suite
- Salesforce
- Scheduling
- Attention to Detail
- Verbal and Interpersonal Communication
- Human Resources
- Typing
- Budgeting
- Organization
- Problem Solving
- Communication skills
- QuickBooks
- Excellent Written
- Phone Etiquette
- Administrative Experience
- Enrollment forecasting
- Compliance monitoring
- Collaborative Problem-solving
- Student recruitment
- Academic advising
- Cross-functional teamwork
- Budget administration
- Career counseling
- Interviewing techniques
- Admissions management
- Planning and coordination
- Admissions oversight
Timeline
Director of Admissions
CyberTex Institute of Technology
01.2024 - Current
Digital Sales Consultant Associate
Realtor.com
01.2022 - 10.2023
Customer Success Representative
Realtor.com
08.2021 - 01.2022
Director of Revision and Liquidations
Renew Logic
10.2018 - 03.2020
Scorekeeper
The Pond Hockey Club
02.2017 - 12.2021
Hockey Director
Austin Sports Arena
09.2015 - 12.2017
Legal Assistant
Springman, Braden, Wilson Law Firm
02.2013 - 12.2013
Office Manager
Medinfo
01.2010 - 12.2013
High school diploma -
Front range community college
Bachelor of Science - Business
Southern New Hampshire University
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