Veronica Stuart
Glendale,AZ
Summary
Hardworking employee seeking a work-at-home customer service position with excellent customer service, multitasking, and time management abilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive experience.
Overview
14
14
years of professional experience
Work History
Patient Transporter
Dignity Health St Joseph's Medical Center
Phoenix, AZ
01.2006 - 08.2016
- Respected patient dignity and privacy while transferring deceased patients to the morgue.
- Adhered to strict hygiene and infection control protocols, ensuring the sanitization of transport equipment after each use.
- Mentored new staff, sharing knowledge and best practices to elevate the patient transport service.
- Contributed to emergency preparedness through active participation in drills and understanding the critical role of transport in emergencies.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations.
- Operated various types of transport equipment, such as wheelchairs, stretchers, and hospital beds, with proficiency.
- Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
- Supported departmental goals by participating in quality improvement initiatives related to patient transport services.
- Upheld hospital standards of professionalism.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
Answering Service Operator
Accommodating Answering Service
Glendale, AZ
03.2002 - 11.2005
- Managed multiple tasks simultaneously without compromising the quality of work.
- Entered notes into the database for each call received.
- Answered incoming calls promptly and courteously.
- Utilized problem-solving techniques to resolve complex customer inquiries.
- Ensured all company policies were followed during calls.
- Maintained a professional attitude while handling difficult situations.
- Assisted with training new employees on answering service procedures.
- Performed data entry of customer information into the computer system.
- Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
Education
GED -
Glendale High School
Glendale, AZ09-1985
Skills
- Strong Attention to Detail
- Excellent Problem-Solving Skills
- Time Management
- Strong Organization
- Effective Written and Verbal Communication
- Research Abilities
- Customer Service
- Typing and Data Entry
- Medical terminology
Accomplishments
- Hospital Employee of the Month selected out of 3,000 employees
References
References available upon request.
Timeline
Patient Transporter
Dignity Health St Joseph's Medical Center
01.2006 - 08.2016
Answering Service Operator
Accommodating Answering Service
03.2002 - 11.2005
GED -
Glendale High School
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