Veronica Sundve
Bemidji,MN
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
3
3
years of professional experience
Work History
Head Teller
Security Bank USA
Bemidji, MN
06.2021 - Current
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Researched discrepancies between customer balances and bank records for resolution.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Ensured proper handling of cash drawer limits according to bank policy.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Handled daily team scheduling and properly staffed shifts.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-1994
Skills
- Rapid 10-key data entry
- Electronic banking knowledge
- 10-Key Data Entry
- Deposit processing
- Organization and Planning
- Transaction verification proficiency
- Cash Drawer Balancing
- Employee Coaching
- Coin Machine Balancing
- Branch ATM Operation
Timeline
Head Teller
Security Bank USA
06.2021 - Current
High School Diploma -
Coronado High School
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