VERONICA SWINNEY
Temple,TX
Summary
Goal-oriented CRM Coordinator successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable employee with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
6
6
years of professional experience
Work History
NTC/CRM Coordinator
University of Maryland Global Campus
02.2024 - Current
- Performed in-depth analysis of marketing campaign performance metrics such as ROI and conversion rates
- Developed and maintained dashboards and reports to track KPIs and provide actionable insights to stakeholders
- Spearheaded visual and graphic design initiatives using Adobe Experience Manager to craft compelling brand experiences across digital platforms..
Freelance Graphic Designer (International)
01.2021 - Current
- Designed and developed branding for a highly recognized US Armed Forces unit
- Developed innovative graphic designs for clients to meet their marketing objectives
- Created visual concepts to communicate ideas that inspire, inform, and captivate consumers
Testing and Education Coordinator
University of Maryland Global Campus
01.2022 - 02.2024
- Supported active involvement and interaction among students
- Leveraged Salesforce to optimize student outreach efforts, resulting in improved outcomes.
- Designed a comprehensive plan for evaluating the effectiveness of educational initiatives undertaken by the organization.
Property Claims Adjuster III
USAA
01.2020 - 10.2020
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Negotiated settlements with claimants to resolve disputes.
- Assessed the value of damaged items based on market trends and depreciation factors.
Assistant Store Manager
The Buckle
09.2018 - 03.2019
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Sales Associate
Nordstrom
01.2018 - 06.2018
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Tracked sales performance metrics to identify trends in the market place.
Education
Master of Business Administration -
University of Maryland Global Campus
09-2023
Bachelor of Arts - Fashion Management -
Fashion Merchandising & Business Administration, University of The Incarnate Word
12-2017
Skills
- Social Media Marketing
- Graphic Design
- Brand Promotion
- Problem Solving
- Salesforce Proficient
- Adobe CC Applications
- Sales & Customer Service
- Advertising Event Coordination
- Visual Merchandising
- Market Research
- Conflict Resolution
- Product Launch Management
- Marketing automation
- Campaign Management
- Operations Management
Timeline
NTC/CRM Coordinator
University of Maryland Global Campus
02.2024 - Current
Testing and Education Coordinator
University of Maryland Global Campus
01.2022 - 02.2024
Freelance Graphic Designer (International)
01.2021 - Current
Property Claims Adjuster III
USAA
01.2020 - 10.2020
Assistant Store Manager
The Buckle
09.2018 - 03.2019
Sales Associate
Nordstrom
01.2018 - 06.2018
Master of Business Administration -
University of Maryland Global Campus
Bachelor of Arts - Fashion Management -
Fashion Merchandising & Business Administration, University of The Incarnate Word
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