Veronica Tabares
Germantown,MD
Summary
Customer Service Representative known for fostering strong client relationships and delivering high-quality support. Demonstrated ability to maintain customer satisfaction through effective communication and problem-solving skills. Recognized for contributing to company success by enhancing team collaboration and driving positive outcomes. Passionate about building partnerships that support business growth.
Overview
4
4
years of professional experience
Work History
Real Estate Assistant
Century 21
Rockville, MD
02.2023 - 01.2025
- Managed client interaction through effective inquiry resolution and appointment setting.
- Organized and maintained real estate files and documents in compliance with legal requirements.
- Responded to customer issues to provide immediate resolution and improve retention.
- Monitored leads generated through social media, website and funnels.
- Supported the creation and execution of purchase agreements, leases, and other real estate documents.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
Customer Service Representative
Cocoa & Mistletoe
Warrenton, VA
03.2021 - 08.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed calls, chats, and emails to improve the quality of customer interactions.
- Executed administrative duties like managing paperwork, maintaining databases, and producing reports.
- Cultivated strong customer connections through engaging interactions.
- Collected deposits, organized payments, and scheduled billing tasks.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Associate of Arts - Business Administration
Montgomery College
Germantown, MD12-2025
Skills
- Customer Support Expertise
- Administrative Support
- Creative Problem Solving
- Effective Conflict Management
- Simultaneous Task Oversight
- Process Optimization
- Telecommunication Proficiency
- Digital Asset Management
- Collaborative Partner Engagement
- Meticulous attention to detail
References
References available upon request.
Timeline
Real Estate Assistant
Century 21
02.2023 - 01.2025
Customer Service Representative
Cocoa & Mistletoe
03.2021 - 08.2022
Associate of Arts - Business Administration
Montgomery College
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