Veronica Taylor
Belcamp,USA
Summary
Dedicated administrative professional with successful experience and achievement in fast-paced office settings and proven record of achievement in Military Operations, Dental Care, Customer Service & Administrative Management. Differentiate attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated and exhibit to perform effectively in independent team environments, innovative and analytical with strong strategic planning, negotiation, and problem resolution skills.
Overview
17
17
years of professional experience
Work History
Education Technician
Department of Veteran Affairs
12.2023 - Current
- Creates assignments of appropriate training to local users, through the use of assignment profiles.
- Verifies database information in the TMS, assisting users with logging onto TMS to complete training, and maintaining local reference tables for T&Ls, Organizations, etc.
- Monitors External Events entered into the TMS.
- Ensures all training is properly recorded in TMS.
- Provides training and support for all TMS users including during New Employee Orientation.
- Functions as Item Manager in the TMS, creating new items and linking to online courses.
- Creates/manages TMS accounts for non-employees as appropriate.
- Creates TMS accounts for new employees prior to being visible in PAID.
- Troubleshoots user issues with passwords, logon, change/reset passwords and unlock accounts for TMS users.
- Assigns mandatory training to staff (or assures that assignments were made from the VISN or VACO levels).
- Creates and maintains mandatory education assignment profiles on all staff/student job positions and assigns accordingly in the TMS.
- Provides technical support for TMS.
- Coordinates with IT & ADPACs to troubleshoot issues, regarding the TMS and on-line training.
- Works with local IT staff to assure that all user workstations are configured properly for TMS.
- Performs TMS maintenance including individual data entry and daily download of data from local and national data sites.
- Troubleshoots issues with all local users, and with national TMS administrators and Technology Management Staff.
Administrative Support Assistant
Department of Veteran Affairs
11.2016 - 12.2023
- Directed the administrative calendar of the Perry Point Mansion House Conference Center under Employee Education & Organizational Development.
- Maintains an extensive knowledge of manuals, circulars, memoranda, and bulletins that pertain to the administrative phase of the VAMHCS.
- Administrative Manager for VAMHCS Water Safety Program; Water Safety Committee working group & leadership meetings.
- All Employee Survey Coordinator for the VA Maryland Health Care System; member of VAMHCS Strategic Committee Workgroups.
- Created & hosted AES Data Sharing & Use Workshops; track service/workgroup needs assessments & action plans.
- Prepared issue briefs to VAMHCS Executive Leadership, EEO, and National Center of Organizational Development
- Provides technical advice and guidance to VA employees, volunteer and leadership in education, tuition and travel matters
- Recorder for Quarterly Education Committee with drafted meeting minutes submitted timely and accurately within established deadline.
- Technical Support for VAMHCS Staff Rounds & Speaker Sessions; Medical Staff Leadership, Social Work, & Monthly Supervisor Training; participates in Education Committee meetings to determine needs of the facility and available Employee Educational programs.
- Timekeeper; Track employee timesheets for duty, overtime, and compensation time requests using Excel spreadsheet for employee compensation and overtime tracking.
- Cross coverage facilitator for New Employee Orientation (NEO) of incoming VA employees; facilitator of Employee Engagement presentations.
- Hours worked per Week: 40+
Advanced Medical Support Assistant
Department of Veteran Affairs
11.2013 - 11.2016
- Responsible for registration of new patients, eligibility determinations, scheduling of appointments, financial needs testing, insurance data verification, workload capture, patient enrollment, and preparation of special program reports as requested by management.
- Clerical work of various patient treatment functions such as receiving and processing patients for admission or outpatient treatment, conducting and summarizing quality assurance reviews, interpreting admission and outpatient policies, coordinating primary care team assignments and schedules.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Mailed patient appointment letters.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Utilizes proficient guidance in applying and adapting the most appropriate guidelines, references, and procedures for VISTA application specific areas
- Trained and assisted staff members with Personal Computer (PC)'s and various software options including Microsoft Word, Excel, PowerPoint, CPRS, and Vista Scheduling.
- Hours per Week: 40+
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
NCOIC/Supervisor/Dental Specialist
United States Army
01.2008 - 03.2013
- Practice manager of Aberdeen Proving Ground Dental Clinic, a Military Dental Treatment Facility
- Managed and cross covered the business affairs staff, performance and financial to respond to health care practices with the Senior Dental Non-Commissioned Officer.
- Providing training and educational materials for soldiers & staff; worked with senior supervisors to formulate, direct, and enforce policy, standard of procedures (SOP), and military regulations.
- Ensured Army field manual regulations, patient complaints and concerns were always met.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Greeted patients, visitors and scheduled special guests and dignitaries who entered the facilities.
- Maintaining updated medical records of patients
- In process incoming soldiers and union officers to the unit
- Updated and audited patient records
- Field Sanitation Certificate Certified
- Presented lectures and demonstrations on oral health care to various patient groups such as diabetics, hemodialysis patients, and drug or alcohol dependent patients by using slides, denture models, toothbrushes, and other dental education materials.
- Conducted routine inventory checks monthly and identified all missing equipment for inventory, left with specific areas and reported missing and deficient items to supervisor.
- Maintained the security and confidentiality of sensitive PHI located within dental clinics
- Handled incoming calls, greeted and announced visitors, arranged and scheduled conferences and appointments
- Resource to other departments providing guidance and direction on policies and procedures
- Tracked and documented all clinical & education requirements for the facility.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Manchester, NH01-2025
Associate of Arts - General Studies
Harford Community College
Bel Air, MD08.2014
Skills
- Experienced in operational and educational administration
- Online curriculum development
- Problem-solving
- Time management
- Detail-oriented approach/Lesson Planning
- Problem-solving abilities
- Excellent communication; organizational skills
- Effective organizational skills
- Team collaboration; relationship building
- Managed multiple and complex administrative programs and related projects; initiated and planned strategies to meet the organization's objectives; managed budgets, scheduled and assigned activities to improve and reduce associated expenses
- Managed multiple technical assistance projects designed to reduce liability, promote professionalism, and enhance staff awareness; policing and procedure reviews, facility design, organizational training assessments, and evaluations; staffing analysis and department meetings
- Fully trained in curriculum development and software including Microsoft Word, Microsoft TEAMS, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
- Strong leadership and team-building skills; experience in motivating and developing staff
PRIOR FEDERAL EMPLOYEE
United States Army
MAILING ADDRESS
336 Bald Eagle Way, Belcamp, MD 21017
TELEPHONE NUMBERS
- (248)-390-5364
- Email: Veronica.Dankwasmith@yahoo.com
Timeline
Education Technician
Department of Veteran Affairs
12.2023 - Current
Administrative Support Assistant
Department of Veteran Affairs
11.2016 - 12.2023
Advanced Medical Support Assistant
Department of Veteran Affairs
11.2013 - 11.2016
NCOIC/Supervisor/Dental Specialist
United States Army
01.2008 - 03.2013
Bachelor of Science - Health Information Management
Southern New Hampshire University
Associate of Arts - General Studies
Harford Community College
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