Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
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Veronica Tej

Veronica Tej

Queens,NY

Summary

A highly organized and dedicated Customer Service professional with a strong focus on policy and procedure adherence, ensuring consistent, high-quality service in all interactions. Skilled in providing customer assistance across various platforms, with an emphasis on phone etiquette and maintaining a positive and professional demeanor at all times. Adept at managing multiple tasks efficiently through time management and data organization, while ensuring that customer inquiries and issues are addressed promptly and effectively.

Proficient in Word, Microsoft Windows, and Excel, with the ability to use these tools to streamline administrative tasks, maintain accurate records, and support team collaboration. Demonstrates a strong commitment to ensuring that all procedures are followed while maintaining high customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Babysitter

Private Client
Jamaica, NY
10.2024 - Current
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Responsibly watched children while parents were out.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Office Administrative Assistant

Cyril Potter College of Education
Berbice , Guyana
05.2023 - 10.2024
  • Provided administrative support for the manager including filing, typing correspondence, answering phone calls, and scheduling meetings.
  • Recorded meetings, and daily data entries and delivered notes to managers and staff.
  • Organized and delivered time-sensitive documents to the manager.
  • Updating office websites and relaying new information to staff and students.
  • Processed incoming invoices for payment promptly.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Set up new hire paperwork according to company standards.
  • Directed clients and guests to correct departments, rooms, and staff members.

Computer Lab Instructor

Canje Secondary Library
East Canje Berbice, Guyana
07.2022 - 05.2023
  • Developed training materials for users of the computer lab.
  • Ensured that all computers were running properly before each class session began.
  • Configured network settings for various hardware components such as printers, scanners.
  • Monitored student progress through frequent assessments of various computer tasks.
  • Monitored student activity to ensure proper use of equipment in the lab.
  • Provided technical support to faculty, staff and students in the computer lab.
  • Managed inventory of supplies used by students while working in the computer lab.

Education

Bachelors Foundation Program -

Amity University
UAE
09-2024

CXC -

Canje Secondary
East Canje, Berbice, GUY
06-2021

Skills

  • Customer Service
  • Policy and Procedure Adherence
  • Customer Assistance
  • Phone Etiquette
  • Time Management
  • Data Organization
  • Word, Microsoft Windows, Excel

Interests

32112345678 1123456 , Resume - Veronica Tej Share

Certification

IFES USAID OF THE AMERICAN PEOPLE - Civil Education Training

Guyana Sugar Corporation INC. - Computer Course Microsoft

Timeline

Babysitter

Private Client
10.2024 - Current

Office Administrative Assistant

Cyril Potter College of Education
05.2023 - 10.2024

Computer Lab Instructor

Canje Secondary Library
07.2022 - 05.2023

Bachelors Foundation Program -

Amity University

CXC -

Canje Secondary

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Veronica Tej