Open To Work
Veronica Tello
Los Angeles,CA
Work Preference
Summary
Dedicated professional with strong expertise in child safety protocols, CPR training, and defensive driving techniques. Committed to ensuring a secure and efficient transportation environment for students while maintaining effective communication with parents and school staff. Dedicated professional with strong expertise in child safety protocols, defensive driving, and effective communication. Committed to ensuring safe transportation experiences while maintaining high standards of professionalism and accountability.
Overview
23
23
years of professional experience
Work History
Professional School Bus Driver
Durham Schools Services
Rosemead, California
10.2025 - Current
- Operated school bus safely, adhering to traffic laws and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Managed student behavior during transport to ensure safety and minimize disruptions.
- Communicated with parents and school staff to address transportation issues and enhance service.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported only authorized students and discharged at approved stops.
- Communicated with dispatch personnel regarding route changes or delays.
- Provided assistance to special needs children as needed.
- Assisted passengers in evacuation of bus in case of emergency.
- Read maps and followed written or verbal driving directions.
- Reported maintenance needs promptly for timely repairs and upkeep.
- Maintained accurate records of daily routes and student attendance to support accountability and logistics.
- Ensured safe loading and unloading of students at designated stops.
IHSS Care Provider
IHSS Public Authority
Los Angeles, California
04.2024 - 09.2025
- Provided personal care services to clients in their homes.
- Supported clients in daily living activities and mobility to enhance independence.
- Maintained a safe and clean environment for clients.
- Scheduled and coordinated appointments for medical services and therapy sessions.
- Collaborated with healthcare professionals to implement care plans.
- Monitored medication schedules and administered medications.
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Assisted clients with grocery shopping and errands.
- Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
- Delivered companionship and emotional support to elderly clients, fostering social engagement.
- Communicated regularly with family members regarding care status of the client.
- Administered specialized treatments as prescribed by physician or other healthcare professional.
- Recorded client progress notes on a regular basis.
- Managed client finances including paying bills, tracking expenses.
- Responded promptly to emergency situations in accordance with established protocols.
- Identified potential problems that may arise during care provision process.
- Kept up-to-date records of services provided for billing purposes.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Independent Contractor
Lyft
Los Angeles, California
05.2018 - 04.2024
- Provided excellent customer service while driving passengers to their destinations.
- Followed safety protocols to ensure passenger and driver safety during rides.
- Navigated efficiently using GPS technology for optimal route planning.
- Communicated effectively with passengers to enhance their travel experience.
- Resolved passenger concerns promptly to maintain a positive experience.
- Adapted quickly to changing traffic conditions and ride requests efficiently.
- Managed quality control and maintained high level of customer satisfaction.
- Built successful partnerships with other businesses in related industries.
- Maintained high client satisfaction through close consultation and incorporation of feedback.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Managed daily operations, overseeing budgeting and financial reporting to ensure profitability.
- Identified opportunities for process improvement, enhancing operational efficiency.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
Dispatcher/School Bus Driver
Mission School Transportation
Los Angeles, California
10.2021 - 01.2023
- Coordinated daily transportation schedules for student routes and drivers.
- Monitored vehicle locations using GPS technology to provide real-time updates.
- Communicated with drivers for timely pick-ups and drop-offs.
- Maintained accurate records of student transportation requests and changes.
- Ensured compliance with safety regulations during dispatch activities.
- Conducted pre-trip inspections to verify vehicle safety and compliance.
- Collaborated with school administrators to address transportation needs and changes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Ensured compliance with safety regulations and company policies.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Transportation Security Officer
Department Of Homeland Security, TSA
Los Angeles, California
10.2007 - 05.2018
- Screened passengers and luggage for prohibited items using advanced detection equipment.
- Responded to security alarms and incidents following established protocols.
- Provided clear instructions to passengers regarding security procedures and guidelines.
- Documented security breaches and irregularities in incident reports accurately.
- Trained new personnel on safety procedures and operational protocols effectively.
- Monitored passenger behavior to identify suspicious activity and mitigate potential threats.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Operated controls on explosive detection system to manipulate and clear images.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Maintained knowledge of current aviation security standards and best practices.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Documented incidents involving passengers in accordance with agency protocols.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Adhered to established operational guidelines and procedures for conducting searches.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
SPAB Tour Driver /Professional Tour Bus Driver /Transportation Dispatcher
RS Bus Lines
Los Angeles, California
01.2003 - 09.2007
- Operated tour bus efficiently and safely for diverse groups.
- Ensured compliance with all transportation regulations and safety protocols.
- Assisted passengers with boarding, luggage handling, and travel inquiries..
- Provided exceptional customer service, addressing passenger needs during trips.
- Demonstrated safe and courteous driving techniques while transporting passengers to their destinations.
- Adhered to company policies regarding safety standards, customer service protocols, and emergency procedures.
- Maintained a professional attitude at all times when dealing with customers and other personnel.
- Responded quickly and appropriately to any emergency situations that may arise.
- Communicated regularly with dispatch team regarding changes in schedule or route plans.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Communicated with drivers to ensure timely pick-ups and drop-offs of passengers.
- Collaborated with maintenance teams to schedule vehicle repairs and routine inspections.
- Effectively resolved complaints by working closely with customers.
- Provided support to drivers in regards to directions, paperwork.
- Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
- Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
- Scheduled maintenance for transportation vehicles to minimize downtime and extend vehicle lifespan.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Resolved customer complaints in a professional manner while maintaining high standards of customer service.
- Addressed questions, problems or requests for service or equipment.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA06-1998
Skills
- Child safety protocols
- CPR training
- Emergency procedures
- Vehicle safety inspection
- Safety awareness
- Communication skills
- Analytical thinking
- Problem-solving
- Defensive driving
- Professionalism and punctuality
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Safe Driver Award
Timeline
Professional School Bus Driver
Durham Schools Services
10.2025 - Current
IHSS Care Provider
IHSS Public Authority
04.2024 - 09.2025
Dispatcher/School Bus Driver
Mission School Transportation
10.2021 - 01.2023
Independent Contractor
Lyft
05.2018 - 04.2024
Transportation Security Officer
Department Of Homeland Security, TSA
10.2007 - 05.2018
SPAB Tour Driver /Professional Tour Bus Driver /Transportation Dispatcher
RS Bus Lines
01.2003 - 09.2007
High School Diploma -
Los Angeles High School