Veronica Tenorio
Ogden
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Work well in retail therapy, comfortable with cash register.
Focused on boosting team productivity with accurate administrative skills to support coworkers, and getting the store cleaned and organized and demonstrating prioritization, multitasking and planning abilites.
Hardworking and dependable and self starter and enthusiastic about using knowledge and skills to support operations.
Overview
29
29
years of professional experience
Work History
Clerk
Ross
Ogden
09.2024 - 12.2025
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Processed customer orders promptly and accurately.
- Processed customer payments accurately and efficiently.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Communicated with customers and employees to answer questions or explain information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Secretary
IRS
Ogden
02.1997 - 09.2025
- Resolved inquiries from staff regarding office operations, including policies and procedures.
- Assisted with research data collection and analysis for special projects.
- Provided comprehensive administrative support to executive team, including dictation and correspondence management.
- Organized company events such as conferences, seminars, and luncheons.
- Developed reports and presentations using MS Word and PowerPoint software.
- Facilitated budget preparation and tracked expenses effectively.
- Managed office operations, including scheduling appointments and coordinating mailings.
- Maintained organized filing systems for personnel activities and departmental documents.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Updated contact lists on a regular basis; created new contacts as needed.
- Organized and maintained filing systems for important documents.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Provided administrative support to the Office Manager and other staff members.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Handled confidential documents with discretion.
- Assisted with special projects or tasks related to departmental functions upon request.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided assistance with onboarding new employees by preparing orientation materials.
Education
Some College (No Degree) - Generals
Weber State University
Ogden, UTSkills
- Customer service
- Cash handling
- Data entry
- Document management
- Microsoft Office Suite
- Office administration
- Scheduling appointments
- Research support
- Record keeping
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Time management
Affiliations
- I was a member of the Hispanic Internal Revenue Service, planned and attended many events through out my IRS career.
Accomplishments
- received yearly awards for my great Performance Appraisals.
- received yearly awards for my bilingual skills.
Languages
Spanish
Professional
Websites
References
References available upon request.
Timeline
Clerk
Ross
09.2024 - 12.2025
Secretary
IRS
02.1997 - 09.2025
Some College (No Degree) - Generals
Weber State University
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