Veronica Thigpen
Wake Forest,NC
Summary
Results-focused multi-unit management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success.
Overview
22
22
years of professional experience
Work History
District Manager
Ulta Beauty Inc.
01.2023 - Current
- Provide directional leadership, expectations, and priorities derived from the company’s strategic plan to a 12-store district grossing over $60 million in revenue annually.
- Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink, and omni-channel sales, as set by Ulta Beauty within the district.
- Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs in the district.
- Lead all aspects of direct report development, including training, providing individualized, competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
- Continuously analyze performance relative to stores’ operational compliance, including shrink and audits.
- Regularly communicate with, and provide feedback to, field and corporate leadership on business trends and opportunities, operational challenges, merchandise needs, and the competitive landscape for all stores in the district.
Area Manager
Ulta Beauty Inc.
09.2022 - 01.2023
- Drove company profitability through operational excellence, top-line sales growth, and expense control for a 3-store market within a district, grossing $22M in revenue annually.
- Met and exceeded goals related to total store sales, profitability, and operational excellence.
- Lead all aspects of manager and associate development for your own store, as well as support GMs in other stores, including training, providing individualized, competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development, and drive sales performance.
- Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction for all assigned stores.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention for their own store.
- Continuously analyze performance relative to stores’ operational compliance, including shrink and audits; develop strategies leveraging company tools to improve and meet Ulta Beauty’s expectations for assigned stores.
General Manager
Ulta Beauty Inc.
03.2020 - 09.2022
- Drove company profitability through operational excellence, top-line sales growth, and expense control for a store grossing $11M annually in revenue.
- Leveraged store forecasts and payroll budgets to support store scheduling needs, maximize productivity, achieve sales and payroll goals, and complete workload on time and within the payroll budget.
- Built a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
- Created an inclusive environment that inspires and encourages the growth and engagement of associates.
- Used the company’s scheduling tool as directed to schedule the right associates, in the right places, at the right times, in order to provide an exceptional guest experience, reduce loss, and execute company directives.
- Used the company’s task management tool as directed to prioritize the execution of all store workload, and ensure full leadership adoption and compliance with company policy.
Night Auditor
Embassy Suites, Atrium Hospitality
01.2011 - 10.2020
- Processed nightly financial reports ensuring accuracy and compliance with hotel policies.
- Managed front desk operations during overnight shifts, delivering exceptional guest service.
- Reconciled cash drawers and balanced accounts to maintain financial integrity.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Implemented streamlined check-in/check-out procedures enhancing operational efficiency.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
General Manager
Ulta Beauty Inc.
08.2018 - 03.2020
- Opened new store and increased company profitability through operational excellence, top-line sales growth, and expense control, generating $7M in annual revenue.
General Manager
Ulta Beauty Inc.
03.2016 - 08.2018
- Opened a new store and increased company profitability through operational excellence, top-line sales growth, and expense control, generating $4M in annual revenue.
Sales Associate Manager
Ulta Beauty Inc.
11.2014 - 03.2016
- Planned and executed in-store events that deliver an unrivaled guest experience, delivered in-store and through brand partner collaboration, and delivered on sales and payroll goals.
- Reviewed, analyzed, and reacted to Ulta Beauty’s financial and operational reporting, including store visits and audit results, regularly and in a timely manner.
- Regularly participated in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
- Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development, and drive sales performance.
- Executed day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns), and completed theft reporting as necessary.
- Used the company’s scheduling tool as directed to adjust schedules and manage attendance in the moment during management.
Location Manager
The Hertz Corporation
04.2004 - 06.2013
- Supervised 120 employees across 7 departments and managed a 2,700-car fleet, optimizing operations to increase productivity, market share, revenue, and profitability.
- Managed daily operations for the rental location, ensuring compliance with company policies and procedures.
- Streamlined vehicle allocation processes to enhance customer satisfaction and operational efficiency.
- Coordinated logistics for fleet maintenance, reducing vehicle downtime significantly.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Built strong team through proactive recruitment and hiring strategies.
- Spearheaded efforts to reduce environmental impact on locations through sustainable practices like waste reduction initiatives.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, North Carolina, NC12-2014
Skills
- Dynamic Leadership
- Talent Acquisition
- Effective Strategic Planning
- Training, Coaching and Development
- Service Excellence
- Excellent Communication
- Goal Setting and Performance Metrics
- Multi-Unit Management
Timeline
District Manager
Ulta Beauty Inc.
01.2023 - Current
Area Manager
Ulta Beauty Inc.
09.2022 - 01.2023
General Manager
Ulta Beauty Inc.
03.2020 - 09.2022
General Manager
Ulta Beauty Inc.
08.2018 - 03.2020
General Manager
Ulta Beauty Inc.
03.2016 - 08.2018
Sales Associate Manager
Ulta Beauty Inc.
11.2014 - 03.2016
Night Auditor
Embassy Suites, Atrium Hospitality
01.2011 - 10.2020
Location Manager
The Hertz Corporation
04.2004 - 06.2013
Bachelor of Science - Psychology
Fayetteville State University