Veronica Thomas
Fairburn,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
03.2023 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Utilized Microsoft Outlook to communicate with members.
Customer Service Representative
BioIQ/ LetsGetChecked
01.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized Microsoft Excel to create callback sheets
- Used Microsoft Outlook to communicate with customers
Account Manager
GFL Environmental
09.2019 - 01.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Utilized Microsoft Outlook to communicate with clients.
- Dispatched drivers to needed locations.
Customer Service Representative
Chime Solutions
09.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Utilized Microsoft excel, Outlook, and Microsoft Word to assist customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2009
Skills
- Schedule Mastery
- Microsoft Word
- Account Management
- Problem-Solving Ability
- Customer Service
- Microsoft Excel
- Delivery Scheduling
- Dispatching
- Lotus Notes
- Credit Card Payment Processing
- Order Processing
- Customer Account Management
Timeline
Customer Service Representative
Kaiser Permanente
03.2023 - 08.2023
Customer Service Representative
BioIQ/ LetsGetChecked
01.2022 - 02.2023
Account Manager
GFL Environmental
09.2019 - 01.2021
Customer Service Representative
Chime Solutions
09.2018 - 05.2019
High School Diploma -
Mount Zion High School
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Brittney MyersBrittney Myers
Transportation Security Officer at Transportation Security Administration, TSATransportation Security Officer at Transportation Security Administration, TSA