Veronica Thomas
Warner Robins,GA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Supervisor
Pratt Industries
Conyers, Georgia
07.2013 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented quality control measures, significantly reducing error rates.
- Streamlined workflow processes, reducing project completion times.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Caregiver
Southern Community Living
Atlanta, GA
01.2001 - 12.2009
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Accompanied clients to social events such as movies or plays.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Reported concerns to nurse supervisor to promote optimal care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
High School Diploma -
Northside High School
Warner Robins, GA06-1987
Skills
- Staff Management
- Strategic Planning
- Operations Management
- Inventory Control
- Schedule development
- Process Improvement
- Employee Motivation
- Goal-Oriented
- Business Administration
- Processes and procedures
- Policy Enforcement
- Staff Discipline
- Process Monitoring and Improvement
- Industrial hygiene
- Training and mentoring
Timeline
Supervisor
Pratt Industries
07.2013 - Current
Caregiver
Southern Community Living
01.2001 - 12.2009
High School Diploma -
Northside High School
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