Veronica Thornberry

Provided technical and engineering support for the transition of legacy TDM voice systems to the Cisco Call Manager, and Cisco Unity Connection voicemail. Conducted deep-dives with customers to define, design and implement the desired solution while abiding by Federal Aviation Adminstration mandates.

Highly recognized and requested Voice Over IP (VoIP) subject matter expert for company Board Members and Corporate officers implementing creative solutions to meet the customers' needs.

Authored multiple Standard Operating Procedures (SOPS) as well as user instructions customized for specific needs. This documentation included step-by-step instructions and work-flows, and accelerated the completion of a multi-million-dollar Telecommunications cost reduction initiative.

Expert level skills on Certified Communications Manager (CUCM) focusing on moves, add, changes and for 12 organizational clusters and 200,000+ clients including three Memphis campus locations, all domestic HUB locations, 300+ Field sites as well as top level executives.

Conducting Training Classes and authored documentation for users (administrative and executive) for telephones and voicemail.

Collaborated with project managers and customers on telephony solutions for new locations and large facility remodels. Designed, configurated and physically installed phones. My most recent cutover was the new $25M building at Memphis HUB. Ongoing supprt.

Configured call handlers and provided the 'Voice of FedEx' on 500+ call handlers and UCCE/WxCCE call prompters.

Ordered and managed toll free numbers.

Ordered POTS lines for Fire/Security.

Ordered circuits for new sites and issued disconnects for closing/merging locations.

Managed Weatherlines for all Field Express sites across the country.

Assisted in the transition to the new telecom first-level support vendor by documenting standard operating procedures and hosting bi-weekly meetings.