Veronica Toral
Port Orange,FL
Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Sport Planet
Cuenca, Azuay
02.2022 - 04.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server
Goza Cafe
Cuenca, Azuay
01.2017 - 01.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Ensured adherence to health codes for cleanliness and sanitation practices.
- Served food and beverages to patrons and confirmed complete orders.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Maintained personal hygiene and proper uniform appearance.
- Combine knowledge of wine pairings and recommendations enhancing customers' experience.
- Stocked service areas with supplies during slow periods.
- Collaborated with team members to ensure efficient service delivery.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
Education
High School Diploma -
Catalinas High School
Ecuador07-2010
Skills
- Table Setting
- Supply Restocking
- Guest Engagement
- Food inspection
- Service prioritization
- Banquet Coordination
- Cash Handling
- Guest Seating
- Liquor, wine, and food service
- Buffet setup and takedown
- Price memorization
- Menu presentation
- Exceptional customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server
Sport Planet
02.2022 - 04.2024
Server
Goza Cafe
01.2017 - 01.2022
High School Diploma -
Catalinas High School
Similar Profiles
HAMID ERRAGIHAMID ERRAGI
Assistant Commercial at Planet SportAssistant Commercial at Planet Sport
Mai Abdullah AlrsheedMai Abdullah Alrsheed
Executive Assistant at Ministry of Sport (Saudi Strength Sport Committe)Executive Assistant at Ministry of Sport (Saudi Strength Sport Committe)
Connell Brinsley LordConnell Brinsley Lord
Gym Manager at University of the West Indies, Academy of Sport, Faculty of SportGym Manager at University of the West Indies, Academy of Sport, Faculty of Sport
Shana RigginsShana Riggins
Claims Manager at Monarch National InsuranceClaims Manager at Monarch National Insurance
Tara GreenTara Green
Assistant Nurse Manager at Advent Health Daytona Beach Ambulatory SurgeryAssistant Nurse Manager at Advent Health Daytona Beach Ambulatory Surgery