VERONICA TORRES
LAS CRUCES,NM
Overview
12
12
years of professional experience
Work History
Receptionist
La Clinica De Familia Inc.
Las Cruces, NM
11.2024 - 05.2025
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Assistant Store Manager
New Rue21, LLC
Las Cruces, NM
11.2021 - 05.2024
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Top credit card seller in district.
Assistant Store Manager
Family Dollar
Las Cruces, NM
04.2020 - 11.2021
- At the direction of the store manager, I would join in interviews and assist with the hiring process, supervise, train new associates.
- Assist in unloading all merchandise from delivery truck, organize merchandise, and transfer product from stockroom to the sales floor.
- Assist store manager in ordering merchandise, and record keeping such as payroll, scheduling, opening/closing cash registers, deposits, and receipts.
- Assume store manager responsibilities such as conference calls in the absence of the manager.
- Maintain the store clean and well stocked.
Certified Nursing Assistant (CNA)
Mountain View Regional Med Ctr
Las Cruces, NM
02.2018 - 02.2020
- Greeting and guiding visitors as the unit receptionist.
- Assist with patient care under the supervision of the registered nurse.
- Perform general interventions such as checking vitals, pulse, blood pressure, or acting very quickly in case of a health emergency.
- Assist with data entry on patient's information onto the center data for nurses and doctors.
- Schedule lab work and x-rays per physician orders.
- Maintain HIPPA confidentiality at all times protecting patients and hospitals operations.
- Maintain the unit clean and stocked by following rules and regulations adhering to the infection control policies.
Head Cashier
Home Depot
Las Cruces, NM
05.2015 - 02.2018
- Assist in hiring and training new cashiers and taking necessary steps for disciplinary actions.
- Assist with register and computer problems, downloads, upgrades, and fixes as needed.
- Possess strong product knowledge and store layout and locations of products.
- Ensure fast, accurate, professional checkouts.
- Credit card program top performer.
Customer Service Agent
Sitel Citizens bank
Las Cruces, NM
04.2014 - 05.2015
- Handle large call volume, while providing excellent customer service at all times.
- Assist members with a wide range of transactions such as card issues, fraud disputes and account inquiries.
- Process transactions like transfers and payments with courtesy and professionalism.
- Perform advanced transactions like IRA's and CD's, open accounts, and wire transfers.
- Assist and educate members on new account products.
Assistant Store Manager
A'gaci
Las Cruces, NM
07.2013 - 06.2014
- Assist the store manager in merchandising, operations, customer services.
- Hire, train, supervise, and mentor team of associates.
- Ensure every customer has a positive shopping experience.
- Manage daily activities of the sales floor, backroom, and front end.
Education
High School Diploma - General High School Curriculum
Las Cruces High School
Las Cruces, NMSkills
- Scheduling
- Bookkeeping
- Correspondence management
- Information protection
- Hiring and training
- Problem-solving
- Time management
- Pricing and markdowns
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
La Clinica De Familia Inc.
11.2024 - 05.2025
Assistant Store Manager
New Rue21, LLC
11.2021 - 05.2024
Assistant Store Manager
Family Dollar
04.2020 - 11.2021
Certified Nursing Assistant (CNA)
Mountain View Regional Med Ctr
02.2018 - 02.2020
Head Cashier
Home Depot
05.2015 - 02.2018
Customer Service Agent
Sitel Citizens bank
04.2014 - 05.2015
Assistant Store Manager
A'gaci
07.2013 - 06.2014
High School Diploma - General High School Curriculum
Las Cruces High School