VERONICA TORRES
LAS CRUCES,NM
Overview
12
12
years of professional experience
Work History
Receptionist
La Clinica De Familia Inc.
11.2024 - 05.2025
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Assistant Store Manager
New Rue21, LLC
11.2021 - 05.2024
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Top credit card seller in district.
Assistant Store Manager
Family Dollar
04.2020 - 11.2021
- At the direction of the store manager, I would join in interviews and assist with the hiring process, supervise, train new associates.
- Assist in unloading all merchandise from delivery truck, organize merchandise, and transfer product from stockroom to the sales floor.
- Assist store manager in ordering merchandise, and record keeping such as payroll, scheduling, opening/closing cash registers, deposits, and receipts.
- Assume store manager responsibilities such as conference calls in the absence of the manager.
- Maintain the store clean and well stocked.
Certified Nursing Assistant (CNA)
Mountain View Regional Med Ctr
02.2018 - 02.2020
- Greeting and guiding visitors as the unit receptionist.
- Assist with patient care under the supervision of the registered nurse.
- Perform general interventions such as checking vitals, pulse, blood pressure, or acting very quickly in case of a health emergency.
- Assist with data entry on patient's information onto the center data for nurses and doctors.
- Schedule lab work and x-rays per physician orders.
- Maintain HIPPA confidentiality at all times protecting patients and hospitals operations.
- Maintain the unit clean and stocked by following rules and regulations adhering to the infection control policies.
Head Cashier
Home Depot
05.2015 - 02.2018
- Assist in hiring and training new cashiers and taking necessary steps for disciplinary actions.
- Assist with register and computer problems, downloads, upgrades, and fixes as needed.
- Possess strong product knowledge and store layout and locations of products.
- Ensure fast, accurate, professional checkouts.
- Credit card program top performer.
Customer Service Agent
Sitel Citizens bank
04.2014 - 05.2015
- Handle large call volume, while providing excellent customer service at all times.
- Assist members with a wide range of transactions such as card issues, fraud disputes and account inquiries.
- Process transactions like transfers and payments with courtesy and professionalism.
- Perform advanced transactions like IRA's and CD's, open accounts, and wire transfers.
- Assist and educate members on new account products.
Assistant Store Manager
A'gaci
07.2013 - 06.2014
- Assist the store manager in merchandising, operations, customer services.
- Hire, train, supervise, and mentor team of associates.
- Ensure every customer has a positive shopping experience.
- Manage daily activities of the sales floor, backroom, and front end.
Education
High School Diploma - General High School Curriculum
Las Cruces High School
Las Cruces, NMSkills
- Scheduling
- Bookkeeping
- Correspondence management
- Information protection
- Hiring and training
- Problem-solving
- Time management
- Pricing and markdowns
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
La Clinica De Familia Inc.
11.2024 - 05.2025
Assistant Store Manager
New Rue21, LLC
11.2021 - 05.2024
Assistant Store Manager
Family Dollar
04.2020 - 11.2021
Certified Nursing Assistant (CNA)
Mountain View Regional Med Ctr
02.2018 - 02.2020
Head Cashier
Home Depot
05.2015 - 02.2018
Customer Service Agent
Sitel Citizens bank
04.2014 - 05.2015
Assistant Store Manager
A'gaci
07.2013 - 06.2014
High School Diploma - General High School Curriculum
Las Cruces High School
Similar Profiles
Linda CastroLinda Castro
Clinic Administrator at La Clinica De Familia Inc.Clinic Administrator at La Clinica De Familia Inc.
Alejandro RodriguezAlejandro Rodriguez
Call Center Representative at La Clinica de Familia Inc.Call Center Representative at La Clinica de Familia Inc.
Stella C. SwatmanStella C. Swatman
Pharmacy Technician at La Clinica De Familia Inc.Pharmacy Technician at La Clinica De Familia Inc.
Eric HarringtonEric Harrington
Electrical Engineering Intern at Freeport-McMoRanElectrical Engineering Intern at Freeport-McMoRan
Elizabeth TinguelyElizabeth Tinguely
MSBS Program Manager at NM HCAMSBS Program Manager at NM HCA