Summary
Overview
Work History
Education
Skills
Certification
Briefbackground
Personal Information
References
Timeline
Generic

Veronica Tovar

Baytown,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TeleDirect
11.2023 - 06.2024
  • Answering Service, courteously greeting callers, determining the reason for their call, being organized and able to multitask is required

Customer Service Representative

Cognosante
08.2021 - 06.2023
  • Answering Multiple phone calls, Assisting beneficiary's with any questions comments or concerns, Data entry, updating clients information, Demonstrate outstanding customer service, Assess the needs of the caller to ensure first-call resolution of all presented needs, Ensure all calls are handled according to contractual service standards.

Telephone Interviewer

Nichols Research
06.2019 - 06.2023
  • Responsible for making outgoing and taking incoming calls, asking scripted questions, thinking of and asking probing questions based upon previous responses nonrespondent, using a computer to type responses into a former systems the script requires

Customer Service Representative

Willis Watson Towers
09.2022 - 12.2022
  • Work with our customers and senior sales rep to answer questions and provide accurate information about our products, Schedule and plan meetings, Making and receiving calls, Process and follow up on sales orders, Assist managers in the distribution of reports, Maintain a high level of professionalism

Education

Bachelor's degree in Psychology -

South University_Savannah Online
Georgia Southern, GA
03.2022

High school diploma in Business Administration -

Robert E Lee High School
Baytown, TX
05.2000

Skills

  • Purchase Orders
  • Customer and personal Service
  • QuickBooks proficient
  • Excel Proficient
  • Proposals
  • Clerical/ Data Entry (7 years)
  • Payables
  • Microsoft
  • Organizational /Prioritizing skills
  • Administrative Experience
  • Payroll
  • Microsoft Outlook
  • Bookkeeping
  • Human Resources
  • Spanish
  • English
  • Customer service
  • Sales
  • Front desk (10 years)
  • Data collection
  • Data entry
  • Microsoft Office
  • Writing skills
  • Continuous improvement
  • Communication skills
  • Bilingual
  • Customer support
  • Telemarketing
  • Conflict Resolution

Certification

caregiving skills - Dementia Present

Briefbackground

Accomplished eager to learn with a solid history of achievement in Clerical. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include: Customer Service and competent Customer. Loyal to my job with 6 years of experience combining management and customer service expertise in Administration. Looking for a position as Clerical in a fast growing company. My Strongest soots is being a Bi-lingual speaker who builds and leads friendly, efficient service teams. Managed several General Contractors staff in Level-headed and composed professional Way

Personal Information

Title: Customer Service Representative

References

  • Elizabeth phillips, co worker, 713-826-8504
  • Beatrice Wilson, co worker, 832-273-6015

Timeline

Customer Service Representative

TeleDirect
11.2023 - 06.2024

Customer Service Representative

Willis Watson Towers
09.2022 - 12.2022

Customer Service Representative

Cognosante
08.2021 - 06.2023

Telephone Interviewer

Nichols Research
06.2019 - 06.2023

Bachelor's degree in Psychology -

South University_Savannah Online

High school diploma in Business Administration -

Robert E Lee High School

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Veronica Tovar