Veronica Trujillo
Riverside,CA
Summary
Approachable Senior Customer Service Representative with demonstrated customer service orientation, interpersonal and communication skills; to effectively handle multiple tasks in fast-paced environment. Possessing strengths in task prioritization; demonstrated consistently through strong work ethic and adherence to company policy and procedures. Experience handling difficult situations through resourcefulness and adaptability.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Representative
Modular Metals Manufacturing
Moreno Valley, CA
09.2005 - Current
- Learned and maintain in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Research and rapidly resolve client conflicts to maintain key accounts.
- Train and direct new employees in call script use, and data entry practices.
- Resolve customer service issues using company processes and policies and provide updates to customers. Issue credit or replacement parts paperwork, and track returns.
- Check status of orders and back-ordered products to coordinate efficient shipments.
- Assist customer service manager and general manager with preparation of a variety of reports.
Receptionist
Modular Metals Manufacturing
Moreno Valley, CA
09.2003 - 09.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
Associate of Science - Business Administration And Management
Riverside City College
Riverside, CA07.2022
Skills
- Verbal and Written Communication
- Refunds and Returns Management
- PowerPoint
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Strong Analytical and Problem Solving Skills
- Improvement initiatives
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Service Representative
Modular Metals Manufacturing
09.2005 - Current
Receptionist
Modular Metals Manufacturing
09.2003 - 09.2005
Associate of Science - Business Administration And Management
Riverside City College
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