VERONICA TRUJILLO
Albuquerque,NM
Summary
Results-driven Operations Manager with a successful record at Optum, specializing in strategic planning and innovative problem-solving. Led key initiatives that boosted operational efficiency and enhanced team productivity, demonstrating exceptional time management and communication abilities. Recognized for fostering a culture of compassionate leadership while consistently meeting organizational goals.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Optum
Albuq, NM
02.2024 - Current
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Prepared reports summarizing operational results against established goals and objectives.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Conducted market research to identify opportunities for operational improvements and expansion.
- Coordinated with other department heads to align operational activities with overall company objectives.
- Led process improvement initiatives, resultingin an increase in operational efficiency.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
- Prepared and presented reports on operational performance to executive leadership and board members.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and X-matrix goals.
- Measured and reviewed performance via KPIs and metrics.
Supervisor of Operations
Optum
Albuquerque, NM
02.2023 - 02.2024
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Prepared reports summarizing key metrics for the NM market in regard to value-based care.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
Lead Medical Assistant
Optum Medical Group
Albuquerque, NM
10.2015 - 02.2022
- Worked for a team of 7 surgeons
- Created and provided team education on protocols to include, sterilization of instruments, processing of FMLA paperwork and triaging post-surgery calls
- Worked with surgeons to create standing orders in clinic
- Created a new Teammate checklist to ensure the teammate was fully trained and utilized to their full potential from a clinical standpoint
- Managed medical assistance's PTO request and coordinated schedules to properly staff the need of clinic
- Utilized strong assessment skills to complete complex patient referrals like TPN coordination and wound vac placement were done accurately and in expedited time
- Managed accurate temperature logs for medications and freezer as well as maintained log for all medications received
- Ordered all clinic supplies for the back office
- Trained new Medical assistant teammates
- On average answered upward of 70 'task' per week Ex: patient calls
- Prepped for upcoming clinic day ex: obtaining records/test results from all facilities in surrounding areas
- Coordinated patient referrals and obtaining results prior to Bariatric Surgery
- Administered injection and proper documentation and billing of injections
Education
Pima Medical Institute
Albuquerque, NM01.2010
High School Diploma -
West Mesa High School
Albuquerque, NM01.2009
Skills
- Time management skills
- Organized
- Detail-oriented
- Time management
- Decision-making
- Problem-solving
- Strategic planning
- Highly motivated
- Positive educational process
- Excellent communication
- Compassionate
References
Available upon request
Locations
- Albuquerque, NM
- Rio Rancho, NM
Activities
National Certification through NCCT
Timeline
Manager of Operations
Optum
02.2024 - Current
Supervisor of Operations
Optum
02.2023 - 02.2024
Lead Medical Assistant
Optum Medical Group
10.2015 - 02.2022
Pima Medical Institute
High School Diploma -
West Mesa High School
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