Veronica Tureaud-Durr
Brandon,MS
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recreation Therapist
Brentwood Behavioral Healthcare
Jackson, Mississippi
09.2017 - 12.2023
- Participated in interdisciplinary team meetings to discuss patient progress or changes in care plan.
- Developed, implemented, and evaluated treatment plans based on clients' needs.
- Created documentation of patient treatment plans, change in treatment, progress and outcome evaluations to facilitate recordkeeping objectives.
- Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants.
Clinical Specialist
Sevita(REM Mississippi)
Brandon, MS
11.2022 - 11.2023
- Provided guidance and support to medical staff regarding best practices in patient care.
- Monitored patient outcomes and reported any changes or improvements in their condition.
- Assisted with the development of health education programs for patients and families.
- Collaborated with other healthcare professionals to ensure optimal quality of care for patients.
- Executed clinical education programs for target accounts to facilitate knowledge, increase product utilization and generate account revenue.
- Provided training and education to client on all product facets.
- Reviewed medical records for accuracy and completeness according to established guidelines.
Substitute Teacher
Kelly Services
Rankin County Schools, Mississippi
11.2021 - 05.2022
- Provided instruction and guidance to students in the absence of a regular teacher.
Customer Service Representative
Omni Interactions
US, Remote
03.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Business Office Associate
Car Max
Jackson, Mississippi
07.2013 - 07.2014
- Answered phone and routed calls to appropriate team members.
- Organized paper filing system to maintain accurate records.
- Processed incoming payments from customers using a variety of payment methods.
- Created and maintained filing systems for records retention.
- Operated office equipment, such as copy machine, scanner and printer.
- Determined consumer needs to provide products and services appealing to larger market.
Family Resource Specialist
Drenk Behavioral Health Center
East Orange, New Jersey
04.2008 - 08.2008
- Developed individualized service plans for families based on identified goals.
- Conducted home visits to assess family needs and provide resources.
- Monitored client progress toward established goals and objectives.
- Facilitated support groups for parents and caregivers of children with special needs.
- Provided crisis intervention services, including assessment of safety needs.
- Measured client's progress against treatment plan goals to identify and implement needed changes.
- Provided referrals to appropriate social service agencies and organizations as needed.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Counseled parents on proper child-rearing choices.
- Supported individuals by facilitating weekly group sessions.
Program Manager
National Institute for People with Disabilities
Lodi, New Jersey
08.2006 - 05.2008
- Oversaw program compliance with requirements, schedule and budget.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Implemented plans designed for individual's specific needs.
- Assisted in developing training materials for new hires involved in the program activities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and implemented case management programs after analyzing quantitative data about patient intake and discharge.
Qualified Mental Health Professional
Canton Manor
Canton, Mississippi
05.2005 - 07.2006
- Conducted crisis intervention when needed and referred clients to appropriate resources or services as required.
- Participated in case reviews, clinical meetings, training sessions, staff meetings.
- Provided individual, family and group counseling services to clients with mental health issues.
- Collaborated with interdisciplinary team members to coordinate client care.
- Supported families in identifying goals for their loved ones' recovery process.
- Developed treatment plans and interventions for individuals struggling with mental illness.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Developed and implemented comprehensive training programs to prepare students for various vocations.
Territory Manager
Acosta Sales & Marketing
Hattiesburg, MS
03.2004 - 05.2005
- Developed and implemented strategies to increase sales in assigned territory.
- Established relationships with key customers, vendors, and distributors in the area.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Stayed current on competitor sales, prices and products.
- Analyzed sales data to identify trends and opportunities for growth.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Generated sales proposals, plan-o-grams and analytical analysis of business.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Education
Bachelor of Science Public Health -
University of Southern Mississippi
12.2003
Associates of Science -
Hinds Community College
12.2001
Skills
- Case Management
- Intake for Social Service
- Strong Leadership
- Strong Organizational Skills
- Microsoft Word
- Strong Analytical and Problem Solving
- Microsoft Office
- Social Assessments
- Strong Computer Skills
- Sales and Negotiation Skills
- Disability Awareness
- Excellent Communication
- Patient Evaluation
- Program Coordination
- Multitasking
- Adaptability
- Reliability
- Interpersonal Communication
- Progress Monitoring
- Patient Assessment Protocols
- Analytical Thinking
- Professionalism
- Treatment Planning
- Professional Demeanor
- Self Motivation
- Documentation Skills
- Therapy Administration
- Treatment Management
- Effective Communication
- Problem-Solving Abilities
- Adaptability and Flexibility
- Active Listening
- Decision-Making
- Schedule Management
- Organizational Skills
References
Available Upon Request
Hobbies and Interests
- Health and Wellness
- Community Service
- Volunteering
Affiliations
- Community Outreach
- Health and Wellness Educator
- DIY Projects
Accomplishments
- Zeta Phi Beta Sorority Inc.
- Eta Sigma Gamma Honors Society
Certification
- CPR Certified
- Crisis Intervention Certified
References
References available upon request.
Timeline
Clinical Specialist
Sevita(REM Mississippi)
11.2022 - 11.2023
Substitute Teacher
Kelly Services
11.2021 - 05.2022
Customer Service Representative
Omni Interactions
03.2021 - 04.2022
Recreation Therapist
Brentwood Behavioral Healthcare
09.2017 - 12.2023
Business Office Associate
Car Max
07.2013 - 07.2014
Family Resource Specialist
Drenk Behavioral Health Center
04.2008 - 08.2008
Program Manager
National Institute for People with Disabilities
08.2006 - 05.2008
Qualified Mental Health Professional
Canton Manor
05.2005 - 07.2006
Territory Manager
Acosta Sales & Marketing
03.2004 - 05.2005
Bachelor of Science Public Health -
University of Southern Mississippi
Associates of Science -
Hinds Community College
- CPR Certified
- Crisis Intervention Certified
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