Veronica Turner
GRANDVIEW, MO,MO
Summary
Dynamic leader with proven expertise in operations management and strategic planning, honed at Cerner and other notable organizations. Excelled in resource optimization and leadership, significantly enhancing project coordination and administrative efficiency. Skilled in policy writing and recruitment support, consistently achieving high performance metrics. Demonstrates a confident approach to driving team success and achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Administrator
Consuming Fire Ministries KC
01.2020 - Current
- Oversee administrative functions and manage the church's schedule and Facilitator
- Handle financial tasks, including budgeting, accounting
- Maintain church records and supervise church staff
- Funeral Coordinator
- Event Coordinator
- Pastoral Assistant
- Women's Ministry Coordinator
Guest Services and Scheduling Front office Advisor
Ascentist ENT
Merriam, KS
01.2018 - 01.2020
- Complete Guest Check In Process for surgeries, and follow up appointments
- Provide effective communication, engagement, and problem solving for guests
- Excellent communication with Physicians and staff
- Collaborate with Guest Services Leadership to perform additional responsibilities that will support improvement in the patient family experience
- Reconcile billing
- Medical data entry
- Balancing patient accounts
Medical Billing and Coder
Cerner
Kansas City, MO
01.2016 - 01.2018
- Working closely with Operations staff to ensure timely and accurate contract and janitorial extra charge billing and related independent contractor pay
- This includes invoicing activities and accounts payable entries in the Accounting system
- Maintaining accurate Contract database for contract details including: setup, cancellations, increases, decreases, or operational assignments
- Following up with customers on account collections, with the goal of establishing payment terms while preserving client relations
- This includes written and telephone conversations
- Entering notes related to customer collection activities in Clever Credit
- Maintaining collections goals as set by the management team
- Be able to accurately answer customer account related questions and effectively communicate with customers
- Other accounting duties, as needed
- Periodically review position related policies and procedures and recommend improvements where needed
Customer Service Advocate
United Health Care, Optum Rx
Overland Park, KS
01.2008 - 01.2016
- Dual Skill advocate Pharmacy Help Desk Mail Order versed in all lines of business
- Subjects Matter Expert
- Coaching advocates on Customer Satisfaction, Quality, Adherence, and other performance based metrics
- Interviewed and chosen to be part of the Employee Planning Committee, this team is responsible for creating team building projects, and acknowledging Employee achievements
- Trained over 20 advocates on new processes
- Responsible for researching and resolving member issues (Client Advocacy)
- Excel in all aspects of metrics and given high scores on performance review
- Team Bone Lead {Responsible for team/interim supervisor duties when supervisor is out}
- Troubleshooting our website, resolving all issues for our members when trouble arise online
- Medical billing for commercial accounts and government accounts for medication and medical supplies
- Event coordinator, facilitate team meetings
- Quality team captain
Education
Some College hours towards Associates - Administration
Medical Management
Skills
- Resource optimization
- Policy writing
- Strategic planning
- Recruitment support
- Administrative support
- Project coordination
- Data entry
- Operations management
- Leadership
Achievementsandtraining
- Peak Award winner, T-Mobile
- Awarded the Brand Ambassador Award & title for going above and beyond for every customer and representing the United Health Groups 'United' culture in every aspect, Optum Rx
- Awarded Advocate of the Month, OptumRx and 10 excellence awards
Timeline
Administrator
Consuming Fire Ministries KC
01.2020 - Current
Guest Services and Scheduling Front office Advisor
Ascentist ENT
01.2018 - 01.2020
Medical Billing and Coder
Cerner
01.2016 - 01.2018
Customer Service Advocate
United Health Care, Optum Rx
01.2008 - 01.2016
Some College hours towards Associates - Administration
Medical Management
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