Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Tyiska

Emeryville,CA

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

18
18
years of professional experience

Work History

Administrative Assistant/Receptionist

Department Of Rehabilitation
06.2019 - Current
  • Organized, maintained and updated information in computer databases.
  • Collected paychecks, processed applications and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked, researched, and entered important information in Aware, including attachments, i.e., purchase orders, consumer information, etc.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Responded to inquiries from callers seeking information.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Helped office staff prepare agreements for client-related use.
  • Compiled information from files and research to satisfy information requests.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Liaised between clients and counselors and maintained effective lines of communication.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Receptionist

City Of Oakland
05.2018 - 03.2019
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Organized, maintained and updated information in computer databases.

Caregiver

Tucker | Tyiska Care Services
09.2005 - 04.2018
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Assisted patients with self-administered medications
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Transported clients to and from medical appointments with safety and efficiency
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
  • Built strong relationships with clients to deliver emotional support and companionship
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition
  • Handled incoming mail, bills and invoices and completed appropriate actions

Education

Associate of Arts - Word Processing And Secretarial

Transwestern Institute
Los Angeles, CA

Associate of Arts - Business Art

Los Angeles City College
Los Angeles, CA

Skills

  • Maintain Security
  • Business Correspondence
  • Multi-Line Telephone Systems
  • Dictation and Transcription
  • Data Imports
  • Office Equipment Operation
  • Customer Service
  • Microsoft Excel, Word, and Outlook
  • Office Administration
  • Verbal and Written Communication
  • Data Inputting
  • Administrative and Clerical Support

Timeline

Administrative Assistant/Receptionist

Department Of Rehabilitation
06.2019 - Current

Receptionist

City Of Oakland
05.2018 - 03.2019

Caregiver

Tucker | Tyiska Care Services
09.2005 - 04.2018

Associate of Arts - Word Processing And Secretarial

Transwestern Institute

Associate of Arts - Business Art

Los Angeles City College

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Veronica Tyiska