Veronica U. Franco
Rancho Cucamonga,California
Summary
Six years’ experience as a shift supervisor for Panera Bread providing daily working supervision of associates ensuring company standards are maintained and continually improved, providing training to management and associates, performing cash management and handling duties, and schedule preparation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Child Nutrition Worker
Alta Loma School District
08.2024 - Current
- Inspected meals served for conformance to prescribed diets, palatability and appearance.
- Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
- Assessed nutritional needs of participants to provide individual and family nutrition education.
- Strengthened communication among team members, leading to improved productivity during peak service hours.
- Supported compliance with federal, state, and local regulations regarding child nutrition programs.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Assisted in setting up and breaking down kitchen stations.
Assembler
PneuDraulics
06.2016 - 11.2022
- Responsible to assemble hydraulic and pneumatic aircraft components using various tools and blueprints; maintaining quality and safety standards; keeping records; and maintaining the equipment by performing the following duties
- Disassembles and assembles components according to blueprints, travelers, VWI’s and CMM’s
- Disassembles and assembles components using basic hand tools and specialized tooling
- Disassembles and reworks parts as required
- Disassembles and rebuilds customer returns for overhaul
- Able to process parts as necessary for proper fit and function
Tester III
PneuDraulics
06.2016 - 11.2022
- At this position, I was responsible to setup standard and special purpose test equipment to test and evaluate components
- Ensure the use appropriate inspection techniques and calibrated equipment for the parts being tested
- Ensured all work is conducted in accordance with approved technical data, customer specifications
- Record information as outlined by the engineering department
- Train new associates to the company standards
Shift Supervisor
Panera Bread
05.2006 - 05.2016
- At this position, I was responsible to help achieve the accomplishment of human resource objectives by recruiting, selecting, orienting and training employees
- I am also tasked with attaining optimal performance from employees by communicating job expectations, scheduling, counseling, coaching, and enforcing policies and procedures and performing appraisal reviews
- I am also responsible for overseeing and participating in the balancing of revenue generated from catering orders and routine sales inside the cafe against all receipts verifying the accuracy of associated reports in the preparation and delivery of the bank deposit
- I also conduct safe audits twice daily and count down registers as associates close out their shifts
- Other areas of responsibility include controlling costs by monitoring portion control, food preparation; minimizing waste and examining variances
- I am also responsible for maintaining a safe, secure and healthy environment by establishing, following and enforcing all federal and state, as well as Panera Bread sanitation standards and procedures
- I also work to address and resolve customer questions, concerns and complaints
- Since my arrival to the Chino Hills location, average daily sales have seen an increase of over 6% with the sales forecast on track
- As a reflection of my dedication to the smooth execution of catering orders and consistent customer satisfaction, catering sales have seen an increase of 10%
- Cross-training is well above average at 97% and product loss is down 60% due to my efforts in achieving optimal performance in the Bakery-Café
- Having consistently demonstrated team-player attribute on several occasions, I was assigned as an Opening Team member being tasked with the effective training of new staff and the successful grand openings of two locations in Corona and La Verne
Catering Coordinator
Panera Bread
05.2006 - 05.2016
- At this position, I was the Off-premise Representative for the Bakery-Café responding to off-premise orders anticipating questions, and providing solutions; recorded orders and implemented them into the POS system
- I prepared each order to specifications, ensuring 100% accuracy and timely completion by following up on proper food handling, sanitation, and safety procedures
- Other areas of responsibility included follow-up phone calls on each order to ensure guests’ satisfaction and, if necessary, handled complaints and resolved issues
- I was also responsible for the administration of the catering program (guest satisfaction surveys, mileage tracking, call logs, tip payments, sales tracking, on-accounts, etc.)
- As a reflection of my dedication to the smooth execution of catering orders and consistent customer satisfaction, I was recognized for having the highest in catering sales nationwide from 2009 through 2011
Education
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Chaffey College
Rancho Cucamonga, CA05.2006
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Alta Loma High School
Rancho Cucamonga, CA06.2004
Skills
- Leadership qualities
- Supervisory experience
- Meal preparation
- Sanitation procedures
Certification
ServSafe Certification, January 2025
San Bernardino Food Handlers, May 27, 2024
First Aid, November 2024
Timeline
Child Nutrition Worker
Alta Loma School District
08.2024 - Current
Assembler
PneuDraulics
06.2016 - 11.2022
Tester III
PneuDraulics
06.2016 - 11.2022
Shift Supervisor
Panera Bread
05.2006 - 05.2016
Catering Coordinator
Panera Bread
05.2006 - 05.2016
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Chaffey College
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Alta Loma High School
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