Veronica Uhrick
Schererville,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Customer Care Officer
Caribbean Pools
Schererville, United States
06.2016 - 08.2021
- Coordinated timely responses to online customer communication and researched complex issues.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Monitored team activity providing resolution to service issues.
- Listened to customers' questions and concerns to provide answers or responses.
- Kept accurate records of all customer interactions and transactions.
- Communicated with accounting department to resolve credit and billing issues.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
Greek Philanthropy Chairman
Zeta Tau Alpha Sorority
Normal, IL
01.2021 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified issues, analyzed information, and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Communicated with other members of Greek community.
- Developed team communications and information for meetings.
Education
Bachelor of Science - Elementary Education
Illinois State University
Normal, IL05.2023
Skills
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Data Entry and Maintenance
- Time Management
- Multi-Line Phone Systems
Timeline
Greek Philanthropy Chairman
Zeta Tau Alpha Sorority
01.2021 - 12.2022
Customer Care Officer
Caribbean Pools
06.2016 - 08.2021
Bachelor of Science - Elementary Education
Illinois State University