Veronica Urdaneta
Orlando,FL
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
13
13
years of professional experience
Work History
Administrator
Wyoming National Logistics
04.2021 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Generated reports to suggest corrective actions and process improvements.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Administrator Assistant
Tacuba Hell's Kitchen
05.2019 - 03.2020
- Performed routine clerical tasks by scanning, filing and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Arranged conference rooms and facilities to prepare for meetings.
- Composed, edited and prepared correspondence and other department documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds 50-person team.
- Developed and maintained administrative processes to improve organizational accuracy and efficiency.
- Created and maintained databases to track and record customer data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Restaurant Manager
Tacuba Hell's Kitchen
05.2018 - 05.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
Hostess
Tacuba Hell's Kitchen
11.2017 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
Server
Picante Mexican Restaurant
04.2017 - 10.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Senior Administrator
COMLACA C.A
09.2010 - 03.2017
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Entered and maintained departmental records in company database.
- Maintained personnel records and updated internal databases to support document management.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Coordinated with human resources department to handle payroll and personnel databases.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Managed company schedule to coordinate calendar and arrange travel.
- Targeted new customers to grow geographic reach and increase revenue.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Education
Bachelor's Degree - Mass Communication And Journalism
Universidad Rafael Belloso Chacin (URBE)
Maracaibo, Vzla08.2010
High School Diploma -
Colegio Nuestra Senora De Fatima
Maracaibo, Vzla07.2006
Skills
- Office Management
- Personable and Approachable
- Work Planning and Prioritization
- Payroll and Benefits Administration
- Team Collaboration
- MS Office
- Administration and Management
- Resourceful and Analytical
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Professional Training & Development
- Fully Trained expert on The Following systems:
- OpenTable Restaurant Software
-Yelp
-Toast Restaurant POS System
-Pixel Point POS System
Timeline
Administrator
Wyoming National Logistics
04.2021 - Current
Administrator Assistant
Tacuba Hell's Kitchen
05.2019 - 03.2020
Restaurant Manager
Tacuba Hell's Kitchen
05.2018 - 05.2019
Hostess
Tacuba Hell's Kitchen
11.2017 - 05.2018
Server
Picante Mexican Restaurant
04.2017 - 10.2017
Senior Administrator
COMLACA C.A
09.2010 - 03.2017
Bachelor's Degree - Mass Communication And Journalism
Universidad Rafael Belloso Chacin (URBE)
High School Diploma -
Colegio Nuestra Senora De Fatima
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