Veronica Urdaneta
Davenport,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Attendant
NVF Services LLC
07.2020 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Assistant
Catering Market LLC
10.2018 - 03.2020
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Described products to customers and how best to care for merchandise.
- Organized and scheduled customer orders to appropriate departments.
- Collaborated with other departments to guarantee customer satisfaction.
Sales Agent
Dollar Car Rental
10.2016 - 04.2018
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Logged reports, expenses, receipts, and sales in company database.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Bachelor of Engineering - Civil Engineering
University of Zulia
Maracaibo, Venezuela07.2013
Skills
- Microsoft Word
- Active Listening
- Customer Relations
- Stocking and Replenishing
- Maintaining Clean Work Areas
- Product Organization
- Problem-Solving Ability
- Professional Relationships
- Administrative Support
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Attendant
NVF Services LLC
07.2020 - Current
Customer Service Assistant
Catering Market LLC
10.2018 - 03.2020
Sales Agent
Dollar Car Rental
10.2016 - 04.2018
Bachelor of Engineering - Civil Engineering
University of Zulia
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