Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Veronica Valadez

Racine

Summary

Service-oriented sales associate with 15 +years background in customer service. Core competencies include Cash handling, customer service and problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Dependable Janitorial Worker with 10 +years cleaning and completing general upkeep of facilities. Talented at dusting, mopping, wiping surfaces and sanitizing. Additional skills in light repair work.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Janitorial

SBM Management
03.2019 - Current
  • Cleaning all offices, break rooms, bathrooms, johnson wax facility, medical area.

Tutor/Private Nanny

Neffati & Rossi Family
11.2016 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Assisted children with homework assignments and special projects across different subjects.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
  • Facilitated relationships with children and parents by developing caring and structured home environments.

Security Guard

Advanced Security Solutions
07.2022 - 05.2023
  • Guarding facility, watch cameras, do hourly walks, help guests coming in/out building.

Assistant Store Manager/Store Manager

Big Lots Stores
04.2017 - 10.2018
  • Open/Close store, daily deposits, weekly inventory and furniture trucks, store marketing, weekly inventory orders, weekly payroll, weekly schedule, new hires interviews and training, customer service assistance, loading/unloading furniture trucks.

Store Manager

Ace Cash Express
04.2007 - 10.2015
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
  • Review loan agreements to ensure that they are complete and accurate according to policy
  • Handle customer complaints and take appropriate action to resolve them
  • Compute payment schedules
  • Negotiate payment arrangements with customers who have delinquent loans
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
  • Order a supply of cash to meet daily needs
  • Process and maintain records of customer loans
  • Count, verify, and post armored car deposits
  • Receive and count daily inventories of cash, drafts, and travelers' checks
  • Monitor bank vaults to ensure cash balances are correct
  • Arrange monies received in cash boxes and coin dispensers according to denomination
  • Resolve problems or discrepancies concerning customers' accounts
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
  • Perform clerical tasks such as typing, filing, and microfilm photography.

Housekeeping

Cleaning
04.2014 - 10.2014
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
  • Dust and polish furniture and equipment
  • Keep storage areas and carts well-stocked, clean, and tidy
  • Service, clean, or supply restrooms
  • Gather and empty trash
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Dust furniture, walls, machines, or equipment.

Janitorial Worker

Cleaning
05.2013 - 05.2014
  • Direct activities for stopping the spread of infections in facilities such as hospitals
  • Perform or assist with cleaning duties as necessary
  • Service, clean, or supply restrooms
  • Gather and empty trash
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.

Food Line/Customer Service Assistant

.
04.2013 - 09.2013
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Verify that prepared food meets requirements for quality and quantity
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
  • Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
  • Measure ingredients required for specific food items being prepared
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations and display cases
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously
  • Wash, cut, and prepare foods designated for cooking
  • Serve orders to customers at windows, counters, or tables
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items.

Manager

Subway
11.2003 - 12.2008
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Maintain food and equipment inventories, and keep inventory records
  • Schedule staff hours and assign duties
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Order and purchase equipment and supplies
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food
  • Accept payment from customers, and make change as necessary
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
  • Clean and organize eating, service, and kitchen areas
  • Wash dishes, glassware, and silverware after meals.

Education

William Horlick High School
Racine, WI

Skills

  • Security
  • Cash handling
  • Customer service
  • Clerical experience
  • Store management
  • Load & unload
  • Cash register
  • Typing
  • Supervising experience
  • Sales
  • English
  • Customer and Personal Service
  • Active Listening
  • Sales and Marketing
  • English Language
  • Cash Handling
  • Safety and Security
  • Cleaning
  • Computers and Electronics
  • Speaking
  • Fluent Bilingualism (English/Spanish/Italian/French) Speak/read/write

Certification

Class D Security

Personal Information

Title: Store Manager

Languages

English
Professional Working
French
Limited Working
Italian
Limited Working
Spanish
Professional Working

Timeline

Security Guard

Advanced Security Solutions
07.2022 - 05.2023

Janitorial

SBM Management
03.2019 - Current

Assistant Store Manager/Store Manager

Big Lots Stores
04.2017 - 10.2018

Tutor/Private Nanny

Neffati & Rossi Family
11.2016 - Current

Housekeeping

Cleaning
04.2014 - 10.2014

Janitorial Worker

Cleaning
05.2013 - 05.2014

Food Line/Customer Service Assistant

.
04.2013 - 09.2013

Store Manager

Ace Cash Express
04.2007 - 10.2015

Manager

Subway
11.2003 - 12.2008

William Horlick High School

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Veronica Valadez