Veronica Valdez
Austell,US
Summary
Dynamic Leasing Consultant with proven success at CWS Apartment Homes, excelling in customer service and relationship building. Skilled in CRM software and fair housing policies, I effectively resolved tenant issues and enhanced resident satisfaction, contributing to a 99% customer retention rate. Bilingual and dedicated to fostering positive community interactions.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
CWS Apartment Homes, LLC
Atlanta, GA
10.2022 - Current
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Tracked leads using CRM software and followed up with interested parties.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Leasing Consultant
Eighteen Capital Group
Smyrna, GA
01.2021 - 08.2022
- I took calls and responded to inquiries from various parties, resolving issues through active listening and open-ended questioning.
- I was in charge of all aspects of customer service, from greeting clients to showing apartments, preparing leases, and resolving resident issues.
- Kept accurate, detailed records that were fully compliant with reporting requirements to meet all state, local, and federal housing requirements.
- Received rent payments and used OneSite to keep track of them.
- Used Eighteen Capital Group's verification process to confirm rental eligibility.
- Escalated critical issues to the property manager to ensure that they were resolved as soon as possible.
- Updated the availability report and processed approval applications.
- I was in charge of collecting monthly rent payments and other fees, and I made sure that all money was properly recorded and processed.
- Invited prospects to fill out the application upon completion of the property tour.
- Aided prospective tenants with paperwork and other logistics, ensuring a smooth move-in process, and clear communication.
Insurance Agent
SONTURK INSURANCE AGENCY,LLC
Mableton, GA
02.2021 - 09.2021
- Reached out to potential clients through direct marketing techniques, such as mailings and phone calls.
- Obtained underwriting approval by completing an application for coverage.
- Upsold additional products and services after determining the needs and requirements of the customer.
- Maintained a consistent, positive attitude toward customers, peers, and other employees, even in high-stress situations.
- Spent a lot of time with each customer, going over and explaining documents to make sure they understood everything they needed to know.
- Filled out coverage applications in order to obtain underwriting approvals.
- Maintained high customer service standards by cultivating relationships with clients.
Housekeeper
Wyndham Garden Marietta Atlanta North
Marietta, GA
02.2019 - 08.2020
- Moved chairs, desks, and beds around rooms to clean behind and underneath the furniture.
- Removed waste paper and other trash from the premises to the designated area.
- Interacted with guests in a positive manner, which increased customer retention by 99% when performing daily job tasks.
- Changed the bed linens, and gathered the soiled linens to be washed.
- Used a cloth to dust picture frames and wall hangings.
Private Caregiver
Mr.Danny
Douglasville, GA
11.2016 - 04.2018
- Assisted patients in taking care of themselves by teaching them how to use ambulation aids, like canes and walkers, properly and safely.
- Kept track of progress and recorded any changes in status.
- Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
- Recorded vitals, behaviors, and medications in client medical records.
- Assisted clients with daily living needs, such as bathing and personal grooming, to maintain self-esteem and general wellness.
- Provided safe mobility assistance to patients in both private and public spaces.
Education
High School -
Pebblebrook High School
Mableton, GA05-2014
Skills
- Telephone and email etiquette
- Customer service
- Relationship building and retention
- Prospecting assistance
- Training and development
- Fair housing policies
- Leasing and sales
- Marketing and advertising
- Bilingual
- CRM software
Timeline
Leasing Consultant
CWS Apartment Homes, LLC
10.2022 - Current
Insurance Agent
SONTURK INSURANCE AGENCY,LLC
02.2021 - 09.2021
Leasing Consultant
Eighteen Capital Group
01.2021 - 08.2022
Housekeeper
Wyndham Garden Marietta Atlanta North
02.2019 - 08.2020
Private Caregiver
Mr.Danny
11.2016 - 04.2018
High School -
Pebblebrook High School
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