Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

VERONICA VALDEZ

Fulshear,TX

Summary

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

To find a position in a results-oriented organization were my experience and education can be utilized for continued advancement and growth.

Overview

10
10
years of professional experience

Work History

Referral Administrator, Check-In/Check Out Patients

Physicians of Katy Front Staff/Administration
10.2016 - 12.2017
  • Answer Phones schedule appointments, Collect past due Close Check/Out Balances
  • Reports to Doctor on Daily basis
  • Assisting in Front Staff
  • Medical Records
  • Insurance Verification Etc...
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained personnel records and updated internal databases to support document management.
  • Generated reports detailing findings and recommendations.

Office Assistant

Rafael Enterprise LLC Office Manager/Administration
03.2015 - 07.2015
  • Quick Books
  • Spreadsheet scheduling for job site
  • Input of Invoices
  • Creating Estimates
  • Customer Services Daily, scanning, printing, emails etc.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Administrative Specialist

Randstad/Halliburton Bilingual Administrative Specialist/Legal Dept
06.2014 - 02.2015
  • Input of Invoice(s) on a daily basis
  • Sending e-mail(s) to F & A Managers
  • Creating a spreadsheet for Invoices to be posted
  • Team connect input on a daily base
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed filing system, entered data and completed other clerical tasks.

Administrative Assistant

TPI Staffing, HOUSTON, Texas
10.2012 - 09.2014
  • Created and Input invoices on Peachtree Data base
  • Copy Filing Printing e-mails from customers daily entered on daily basis etc.
  • Preparation of documents, Certifications Input of daily Reports.
  • Daily Entry on Rigs destinations Builders First Source
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Bilingual Administrative Assistan

HOUSTON, Texast
06.2012 - 12.2012
  • Answered multiple lines (switchboard operator), Data Entry, Assisted daily in the Human Resources
  • Accounts Payable, E-Filing, Copies, Management of Front Office
  • Welcomed and greeted all arriving customers and vendors etc.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Performed research to collect and record industry data.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Professional Medical Debt Collector

PFS Group, HOUSTON, Texas
06.2008 - 03.2012
  • Medical Bill Collector, Collecting Large amount of past due balances
  • Entering in Medi-Tech Hospital System
  • Handling large volume of incoming and outgoing calls approximately 230 +
  • Data Entry Cubs (hospital data system) etc.

Texas Mortgage Collector

J.Steele& Associates(Contractor), Houston,
12.2007 - 03.2009
  • Collected high dollar mortgage loans
  • Collected payments
  • Negotiated payment arrangements
  • Investigated customer credit references and approved credit lines.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Analyzed customer financial records to determine appropriate payment plan.

Education

High School Diploma/GED - GED

Clear Creek High School
Webster, TX
01.1998

Skills

  • Computer Skills: Quick Books, Peachtree Software, E-Mail Software (Outlook, Thunderbird, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Peripheral Devices (Scanners, Printers, etc)
  • Presentation Software (PowerPoint, Flash, etc)
  • Spreadsheet Software (Calc, Excel)
  • Utility Software (Virus, File Compression, etc)
  • Word Processing Software (Word, WordPerfect, etc)
  • Data analysis
  • Data entry
  • Email management

Languages

English - Excellent (Read Write Speak)
Spanish - Excellent (Read Write Speak)

Awards

Collector of the Month, High Balance of the Month, Customer Service of the Month

Timeline

Referral Administrator, Check-In/Check Out Patients

Physicians of Katy Front Staff/Administration
10.2016 - 12.2017

Office Assistant

Rafael Enterprise LLC Office Manager/Administration
03.2015 - 07.2015

Administrative Specialist

Randstad/Halliburton Bilingual Administrative Specialist/Legal Dept
06.2014 - 02.2015

Administrative Assistant

TPI Staffing, HOUSTON, Texas
10.2012 - 09.2014

Bilingual Administrative Assistan

HOUSTON, Texast
06.2012 - 12.2012

Professional Medical Debt Collector

PFS Group, HOUSTON, Texas
06.2008 - 03.2012

Texas Mortgage Collector

J.Steele& Associates(Contractor), Houston,
12.2007 - 03.2009

High School Diploma/GED - GED

Clear Creek High School

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